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“Great Hotel” 5 of 5 stars
Review of Hilton Columbus at Easton

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Hilton Columbus at Easton
3.5 of 5 Hotel   |   3900 Chagrin Drive, Columbus, OH 43219   |  
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Ranked #19 of 140 Hotels in Columbus
Norwalk, OH, United States
1 review
“Great Hotel”
5 of 5 stars Reviewed June 19, 2014

We stayed at the Hilton Easton for the weekend of our daughter's wedding. It was a fantastic experience. The bell staff was extremely helpful anytime we needed them. Room service was prompt and we enjoyed the meals. We felt at home in the larger king room.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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378 reviews from our community

Traveler rating
    195
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    50
    19
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Columbus, United States
1 review
5 of 5 stars Reviewed June 16, 2014

Even though I live in Columbus I stayed at the Hilton just to get away....boy was it worth it for the night. The customer service was fanastic, everyone was willing to assist and cater to your every need. In today's society its hard to receive great customer service

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, Iowa, United States
Top Contributor
108 reviews 108 reviews
80 hotel reviews
Reviews in 43 cities Reviews in 43 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed June 15, 2014

This is the perfect Hilton.

From the shuttle drivers who are so friendly and personable, especially a young man who played college football who I had so much fun talking sports with, to the Hilton Chef who answered the phone one day and was an absolute hoot, to all the front desk clerks who are so friendly and professional, especially the young man on the overnight shift June 14 who is the long distance runner. What a bunch of great people. They all exceeded my expectations.

Every Hilton is clean, but this one is spotless. One day of my several day stay I was in the room when the maid cleaned, and it wasn't just a once over, but a through cleaning everyday including vacuuming and mopping the bathroom floor. Nobody does that! They exceeded my expectations.

Then the food here is wonderful. I tried the Beef short ribs that about melt in your mouth. The pizza is the best I've ever eaten. Burger served cooked perfect on a bakery fresh roll. I asked if they made their bread at the hotel and was told they have a speciality bakery that makes those excellent baked goods. Exceeded my expectations.

Quiet at night.

This is the perfect place to stay!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toledo, Ohio
2 reviews
2 of 5 stars Reviewed June 13, 2014

I recently stayed in this hotel for a week and the service, and the room was HORRIBLE. The carpet in the room was stained up and nasty looking. There was nor refrigerator in the room...I was staying a week, I needed that, then when I asked for one it took FOREVER to get it, and it smelled!! I ordered room service, just some chicken soup and a sandwich which was nasty and cost me $40! The toilet ran ALL NIGHT and no one was able to figure out why because it didn't do it during the day. The sofa bed was nothing but straight springs...no one could sleep on that EVER. I think the thing that bothered me the most out of all that mess was you had to pay for wifi!!!!9.99 per day plus tax!!!! Even McDonald's gives free wifi...seriously. I have stayed at some way cheaper hotels that had much better commodities and way better service. I absolutely REFUSE to ever step foot in that hotel again! If you ever have business or want to g shopping in the Easton area in Columbus stay at the Courtyard Marriott!

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Carrie R, General Manager at Hilton Columbus at Easton, responded to this review, June 17, 2014
Thank you for your review of your stay. We’re sorry we were unable to provide you with the quality of amenities and service you deserved during your visit. We apologize for issues in your room and that our room service did not live up to your expectations. I have addressed these issues with our team and we are actively working to ensure this does not happen again. We appreciate your feedback regarding the cost of our wireless internet service. While we do charge an additional fee for wireless internet, we strive to be competitive with other hotels and offer quality services and amenities in our guest rooms. We hope to have another opportunity to serve you, if your travels bring you back to our area.

Thank you,
Carrie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, United States
1 review
5 of 5 stars Reviewed June 11, 2014

You can't go wrong with this hotel!! The hotel is beautiful and the service is the best. We got the American Girl package and the girls loved it. Everyone that works there went above and beyond to make our weekend very special. Dave drove us everywhere we wanted to go Saturday evening. The girls were disappointed on Sunday when Dave wasn't working to take them to breakfast. They loved how Dave treated them like princesses. The pool was really nice and open until midnight. We will return to this hotel for sure. Thank you to all the staff for making my daughter's 7th birthday so memorable!!!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 9, 2014 via mobile

Staff is nice and friendly. This is definitely not a typical hilton. The rooms are very dated, carpet nasty, walls stained and bed was not very comfortable. A/c unit is questionable....not sure it worked. Location is great. A little concerned that I saw bug spray sitting in hallway to my room during check in. Bathrooms are nice but sleeping area is no better than a value hotel such as quality or comfort inn.

  • Stayed June 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 9, 2014

My husband and I stayed here this past weekend to celebrate our anniversary. The room was spacious and clean. They included a voucher for a free brunch buffet, which was delicious. My only complaint was the loud guests in the hallway around 2:30am. The hotel is very convenient for shopping at Easton Town Center.

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Columbus at Easton

Address: 3900 Chagrin Drive, Columbus, OH 43219
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Columbus
#12 Business Hotel in Columbus
#16 Romantic Hotel in Columbus
#19 Luxury Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Columbus at Easton 3.5*
Official Description (provided by the hotel):
The Hilton Columbus at Easton is a AAA 4-Diamond, full service, upscale, smoke-free hotel. Easton's thriving corporate and retail centers make the Hilton Easton the perfect location. A world of excitement awaits just outside. There are more than 100 shops, restaurants and entertainment. It's all just steps from the Hilton Columbus at Easton and it's unforgettable! ... more   less 
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Also Known As:
Hilton Columbus At Easton Hotel Columbus
Hilton Hotel Columbus
Columbus Hilton Hotel
Hilton Columbus At Easton Ohio

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