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“A picture perfect poster of the best of Columbus…” 5 of 5 stars
Review of Hilton Columbus at Easton

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Hilton Columbus at Easton
3.5 of 5 Hotel   |   3900 Chagrin Drive, Columbus, OH 43219   |  
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Ranked #18 of 140 Hotels in Columbus
Milwaukee, Wisconsin
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“A picture perfect poster of the best of Columbus…”
5 of 5 stars Reviewed May 28, 2013

The Hilton Easton…..a picture perfect poster of the best of Columbus…but just like every diamond…there were but only minor flaws here…..

First impressions are the lasting ones, and from the moment you are picked up at the airport in a chauffer driven Mercedes Limousine (complimentary service) to arrival at the hotel, there is no doubt when you motor into the courtyard of this massive specimen of architectural prominence you have arrived at a 5 star full service hotel. Beautifully landscaped courtyards and in-laid brick walkways are the focal centerpiece of your arrival but are just a small sampling of the richly elegant settings you are about to encounter. The staff is extremely friendly and inviting all dressed in stately uniforms. Check-in was a snap and the elevators are but 20 steps from check-in. The lobby has ample couches and comfy chairs and don’t worry about toting your luggage anywhere for there is real service here. The rooms were nicely laid out with extra couches and chairs, a desk, and a large flat panel TV on a swivel. King size bed with a comfy mattress and half dozen pillows provided for a good night’s rest. The room was extremely clean except for the carpeting which was overdue for refreshing. This seems to be a problem with Hiltons, the same we experienced in Evansville, Indiana. The carpeting, albeit appears clean, shows every spot and wear pattern. That was but a minor flaw along with the absence of free Wi-Fi in the rooms. This is an outdated hotel business model and is plainly irking to hotel guests as a cheap attempt to wrestle every nickel from guests along with high charges for local phone calls. Even the airports have dropped this attempt to collect for Wi-Fi service as more than 50% of cell phones today have IP and data service. There is free Wi-Fi in the lobby only and it may be just a feeble sophomoric attempt to get more business traffic into the lobby and lounges, but if you are a savvy computer user, fire up your computer in the lobby and connect to their system… and it will then work in your room afterwards without charge. The business center at this Hilton rates a C minus as nothing compared to the business centers at Sheraton Key West A++ and the Marriott Courtyards grade A in Ann Arbor, Michigan. The Hilton redeems itself in other areas with higher grades for the exercise and pool facilities.

Center stage in the hotel lobby is a huge inviting lounge area with fireplace, massive couches and chairs and plenty of seating with service bar and food service. There is also a Sports Bar with ample seating, pool table, games and lots of big flat panel TV’s. The food here was excellent and reasonably priced. And for those balmy summer nights there is outdoor food service on a veranda overlooking nicely landscaped areas…just right for cozy dining. The breakfast buffet was excellent and worth your interest to start the day right with an ample assortment of good hot food and nutritional offerings. I don’t often eat at hotels, however, both quality and quantity of food at reasonable pricing made for an easy decision.

Don’t bother renting a car to do the sights fearing boredom. Right across the street within walking distance and for many blocks to and fro is the best shopping and entertainment zone in Columbus named Easton Towne Center….Sidewalk cafes, restaurants, entertainment, the best in shopping and assorted venues bigger than a major shopping center, yet suited for a great afternoon and evening walk on a balmy summer day. The Hilton provides to and from transportation with their courtesy limo.

If you’re planning a regional meeting spot for business associates this is a perfect setup to satisfy your entire group’s needs. I found it worth the extra here and there to avoid other costs of rental cars and other expenses….yet I did not have to worry about groups traveling out in cars and the potential for drinking issues later. The Hilton and the Easton Towne Center provides the best of both worlds and you will be impressed with the accommodations and its connection to Easton Center activities available for your group.

Overall, the service excellence of the Hilton’s staff overshadows any minor flaws noted. I rate this hotel experience as 5 star and worth your consideration. When departing, I found myself wishing I could have stayed one more day.

Room Tip: If you fire up your computer in the lobby and connect to the free lobby WiFi...it will then work in...
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie R, Manager at Hilton Columbus at Easton, responded to this review, May 30, 2013
Dear valued guest, thank you for your excellent and comprehensive review; we greatly appreciate you sharing your experience at Hilton Columbus at Easton! We are so pleased to hear that your stay with us was a memorable one. We wish you the best and look forward to your next visit with us!
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385 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
strongsville, United States
1 review
5 of 5 stars Reviewed May 28, 2013

Excellent hotel, beautifully decorated, lovely rooms, wonderful staff and right on the grounds of Easton shopping. The patio of the hotel is wonderful plus the general "lobby" is gorgeous. Please take time to stay at this location. You will enjoy every minute!!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, OH
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed May 18, 2013

Pros: Clean, well maintained, convenient location, generally very friendly staff.

Cons: Dated styling, extremely noisy due to large gap between door and floor, which made for a poor nights sleep. Loud plumbing (bangs when other rooms shut off). You can hear conversations in other bathrooms through the vent in bathroom. Witnessed multiple staff members openly rude to other guests.

Room Tip: Avoid rooms near elevators due to excessive noise, which is common in all rooms, but much worse in r...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie R, Manager at Hilton Columbus at Easton, responded to this review, May 20, 2013
Thank you for taking the time to share your feedback with us. We are glad to hear that parts of your stay were enjoyable. However, we are also sorry to hear that other areas were not. We have received many reviews regarding the dated look and noise levels of our hotel. We are pleased to share with you that we will be renovating all of our guestrooms the summer of 2014. Through these renovations, we hope to solve many of these issues. Although you mentioned that our team was generally very friendly, I was disappointed to learn that some were not. Please be assured that we are concerned and will address this immediately. Thank you again for your thoughts and we hope you will give us another try when returning to Columbus
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Lewisburg, West Virginia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 18, 2013

We look forward to coming here for a meeting every year. Wonderful hotel in an incredible location. The rooms are spacious and clean. The staff is very pleasant. If you like to shop and want a nice place to stay, this is it.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 16, 2013

I have stayed at this hotel many times for business and it is a great location. I had the unfortunate experience tonight of being placed on the 2nd floor and it is horrible. First I am above the outdoor patio and first had to endure the sounds of cleaning the dining room carpet until 11:45 pm. I called the front desk and all I got was sorry they are almost done. Really ?!? I have to work tomorrow it's a Thursday night. Second my next door neighbor decided to have a spirited phone conversation since I can hear every word I hope he wasn't trying to keep it private and because I cannot sleep I have time to write this review. Hopefully this is my last stay. There has to be better options in this area.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie R, Manager at Hilton Columbus at Easton, responded to this review, May 20, 2013
Dear valued guest, thank you for taking the time to share with us the experience you had at our hotel. We sincerely apologize for the noise disturbances that you encountered during your stay. We understand how frustrating it can be to miss a night of restful sleep. We also apologize that the noise issue was not resolved immediately. As we always strive to provide exceptional service to our guests with a great night sleep, please be assured that we have learned from your experience and will prepare better next time we clean our carpets. If there is anything we can do for you, please do not hesitate to contact the hotel directly. Thank you for giving us the opportunity to make things right and we hope that you will give us another chance when visiting Columbus.
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A TripAdvisor Member
5 of 5 stars Reviewed May 15, 2013

This Hotel is one of the BEST I have ever stayed in. The staff is very accommodating and the food is excellent! You will have no problem sleeping on the very comfortable beds and all of the rooms are very clean. I would recommend this hotel to anyone.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 13, 2013

We recently stayed at the Hilton Columbus at Easton while visiting the area for our son's college graduation. The hotel is very attractive, and the staff -- from front desk to bellmen to dining room staff -- couldn't have been friendlier or more helpful. Breakfast was delicious, the beds were comfortable, and the water pressure in our shower could not be beat! Of course the location in Easton is terrific in terms of its proximity to a shopping heaven. We loved our stay.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Columbus at Easton

Address: 3900 Chagrin Drive, Columbus, OH 43219
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Columbus
#14 Business Hotel in Columbus
#17 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Columbus at Easton 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
The Hilton Columbus at Easton is a AAA 4-Diamond, full service, upscale, smoke-free hotel. Easton's thriving corporate and retail centers make the Hilton Easton the perfect location. A world of excitement awaits just outside. There are more than 100 shops, restaurants and entertainment. It's all just steps from the Hilton Columbus at Easton and it's unforgettable! ... more   less 
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Also Known As:
Hilton Columbus At Easton Hotel Columbus
Hilton Hotel Columbus
Columbus Hilton Hotel
Hilton Columbus At Easton Ohio

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