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“Great Hotel and Service but Noisy” 4 of 5 stars
Review of Hilton Columbus at Easton

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Hilton Columbus at Easton
3.5 of 5 Hotel   |   3900 Chagrin Drive, Columbus, OH 43219   |  
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Ranked #15 of 142 Hotels in Columbus
Columbus, Ohio
1 review
“Great Hotel and Service but Noisy”
4 of 5 stars Reviewed March 4, 2013

Great hotel and location with lots of shops in the area and a good Sunday breakfast buffet. The staff was very helpful and well and made us feel welcome and the room was clean and well appointed. The fitness center has good equipment but is small and lacks some weight equipment.

Found the hotel noisy, both in the room next door and the hallway.

Room Tip: If you are a couple looking to get away, request a room on a floor without kids as sound tends to ec...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie R, Manager at Hilton Columbus at Easton, responded to this review, March 12, 2013
Thank you for sharing your feedback with us! We always appreciate hearing from our guests. We sincerely apologize for the noise and understand how frustrating that can be. We are looking into eliminating this during our upcoming renovations in 2014. We are glad to hear the rest of your stay was a positive experience. Thank you for choosing the Hilton Columbus at Easton and we hope to see you again soon!
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419 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Oakwood, Ohio, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 26, 2013

We would highly recommend this hotel to everybody. We will be coming back and staying a little longer to enjoy mre of Columbus, as well as the Easton Town Mall. The biggest complaint that I have is the cost of the wifi, is $9.99 per device. When you are traveling with family, everyone tends to have an electronic device anymore, and it can get costly. The other issue is the loud slamming of doors, by disrespectful patrons. I would suggest bringing ear plugs.

The pool was nice, clean, and roomy but it did have a pungent smell of Cholrine. The staff was great and they went above and beyond to make your stay great. The ambience was wonderful whether your were their with your wife and kids, on a date or just doing buisness.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 26, 2013

We were in town on business and decided to stay at The Hilton at Easton. The stay overall was excellent and the reviews were accurate on tripadvisor. Service was top notch (with the exception of not being acknowledged of Gold Status upon arrival), and the staff was talkative and professional whenever we interacted with them. What I didn't expect was the dated look and feel of the hallways, rooms, and executive lounge. The gym and pool area was Excellent! There is a seperate gym for cardio and for weights. We would return and love to stay here on our next trip to Columbus. Top Notch!

Room Tip: Ask for a room on the executive floor is available.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie R, Manager at Hilton Columbus at Easton, responded to this review, February 28, 2013
Thank you for choosing the Hilton Columbus at Easton. We are glad to hear your first impression of us was a positive one! We completely agree about the dated look. That is why we can’t wait to offer our guests fully renovated guest rooms and hallways starting September 2014! We hope you will come back to check out our new design!
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Ohio
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 24, 2013

This is a typical Hilton property with a clean, sleek appearance but, as with most hotels in the Hilton chain, in our opinion, had a somewhat chilly ambience. The front desk personnel were exceedingly friendly and helpful. Our room was well-appointed and clean but lacked a separate sink outside the bathroom. The hotel is well-located in the center of the popular Easton Town Center, which is loaded with quality shops, a cinema (try the Cinema Suites for a laid back (literally) movie experience with a good menu), and fine dining.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Waynoka
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 21, 2013

My husband, three kids, and I drive every other weekend 100 miles one way to stay at the Hilton at Easton. It is always a wonderful experience and we have stayed there multiple times. We have all of 2013 booked and are looking forward to every trip. Room service and dining is excellent and we are looking forward to the Sunday Brunch on our upcoming trip. The rooms are always in top shape and super clean. My husband and I look forward to the hot shower and comfy king bed every time. We request an Easton View and always get it. Customer Service is superior and check in / out is always fast and friendly. Saturday my 7 year old daughter and I went to the lobby to enjoy the warm fire and live music. The Lobby and dining room are exquisite and never fail to impress us after our road trip. We look forward to our next trip by crossing off the days between trips. The Easton view never lets us down and is just beautiful at night.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie R, Manager at Hilton Columbus at Easton, responded to this review, February 26, 2013
Dear Munro family, thank you so much for continuing to choose the Hilton Columbus at Easton. We are so thankful for your loyalty! If there is anything we can do to make your stays more enjoyable, please do not hesitate to contact us!
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Charlottes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2013

Hilton Easton was very nice with comfortable accommodations and friendly, helpful staff. Very clean room and hotel. Great lobby for relaxing. Location is perfect right in the heart of the beautiful Easton Town Center.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed February 5, 2013

Professionalism, organization, and easy to access business lounge and concierge service made what would have been a stressful stay, an absolute delight. The surrounding area is beautiful and I can't wait to return and actually ENJOY the area!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie R, Manager at Hilton Columbus at Easton, responded to this review, February 8, 2013
Dear valued guest, thank you so much for your feedback. We are so glad your experience with us was an absolute delight. We hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Columbus at Easton

Address: 3900 Chagrin Drive, Columbus, OH 43219
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Columbus
#12 Business Hotel in Columbus
#18 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Columbus at Easton 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
The Hilton Columbus at Easton is a AAA 4-Diamond, full service, upscale, smoke-free hotel. Easton's thriving corporate and retail centers make the Hilton Easton the perfect location. A world of excitement awaits just outside. There are more than 100 shops, restaurants and entertainment. It's all just steps from the Hilton Columbus at Easton and it's unforgettable! ... more   less 
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Also Known As:
Hilton Columbus At Easton Hotel Columbus
Hilton Hotel Columbus
Columbus Hilton Hotel
Hilton Columbus At Easton Ohio

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