I stay at many hotels, both for business as well as for personal travel. I have stayed at this property in the past and have been very pleased with the room size, amenities and service. My adult children and I stayed 3 nights so one of them slept on the fold out couch bed. Both the king sized bed and fold out couch bed were comfortable. The housekeeping service did a wonderful job of keeping the suite clean, and I was very happy with their service.
My problem came with the complimentary breakfast service, and I did not bring this to the attention of the management. The food is not well-labeled, and the utensils and condiments are not well-organized. They should have spoons next to yogurt, but I could not find any. When I asked the female attendant if she had spoons for the yogurt, she ignored me. So I looked around myself and found some near the cereal station. As I went to reach for one of the 3 spoons available, the attendant walked between my body and the spoon container so I stepped back until she passed and then I reached again to get my spoon. The next group of guests that came down were African American and this same attendant walked them to each station, opening each container to show them the different food items that were available, even going as far as to serve them. I was not rude to this lady and was really surprised at her change in demeanor when African American guests addressed her vs. when white guests did. I did not expect to be served, but I did expect to be answered when I asked a question.
Overall, the hotel is wonderful, and I think this attendant is not worth removing this hotel from my list of favorites in Columbus, Ohio. All of the other staff I encountered were very friendly and helpful, and I will stay here in the future. I will just bring my own spoon.
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- Also Known As:
- Homewood Suites By Hilton Columbus Airport Hotel Columbus
- Homewood Suites Columbus Airport
- Hilton Columbus
- Homewood Columbus
- Columbus Hilton
- Columbus Homewood Suites
- Homewood Suites By Hilton Columbus Airport Ohio