Have stay here for years traveling at Thanksgiving. This year was given miss-information about check in instructions. Management (female manager) refused to correct and was rude. Dared me to contact corporate, since complaint would just come back to her. I did contact corporate and was told that someone would contact me about issue. No one ever did. Will never stay there again...This issue was during November, 2013. They have lost a loyal customer, as well as a future loyal family member who was traveling with me. Done with this hotel and company..will try Hilton next time.