I stayed at this hotel after booking on hotels.com for a 2 night stay in early August. The rooms were relatively clean (although we did have some dirt stained towels in one of the rooms). We chose this hotel because breakfast was included in the room charge and it was a more central location but that did not substantiate the cost of the room. We could have stayed at a much nicer hotel for the price we paid. The first night that we stayed there, the hotel lost power and it did not come back on until almost noon the next day. They did not have hot breakfast (which is what we paid for) until very late in the morning. They sent us to the neighboring property to use the pool. There was no internet. What makes matters worse, they said they would contact us to provide some type of good will credit as a courtesy for the inconvenience. They did not contact us. We had to contact them and when we did the Sales Manager at the hotel, instead of being hospitable, was very argumentative, denied ever having a power loss, and concluded the conversation by hanging up on me while I was mid-sentence. Unbelievable, is all I can say. I am not usually a complainer however this experience made me pipe up. It was ridiculous. Steer clear of this hotel, you can stay at the Hilton for the same price.

The location is wonderful. You have sooo many eating places to walk to from the hotel. (or a short drive) We actually had to stay a month at this location. The place we were renting from caught on fire. (not our lower level apartment - the floor above) But, we had a lot of smoke damage and there was too much damage to the house to stay there. Our insurance company (renters) set us up at this location because we had cats. When we arrived - they treated my husband with respect and kept calling him Mr. Socolov. He really liked that. They also had almost every night - free appetizers in the front lobby area. They kept inviting us for that - and we kept going. I had packages delivered and they had no problem with our mail and packages being delivered there. They treated us so nicely. Plus - it was a nice time of the year where we could use the pool - that was really nice. It was like being on a month long vacation! I would recommend this place to anyone!

I would like to congratulate the staff here, they make up for the properties shortcomings. Do not despair, however. Their remodel is due to start soon. The TVs are already upgraded. I look forward to the new floorplan / furniture package. It will be a welcomed refresher to this otherwise outstanding location. I had the opportunity to interact with some of the staff. Primarily my housekeeper (can't remember her name but she is from Mexico and has been working here for 6+ years) and Candace at the front desk. They have both gone out of their way to make me feel comfortable, which if you read my other reviews is not easily accomplished. Candace welcomed me to the property, provided dinner recommendations for dining and delivery, was attentive to all my requests and follow them so well. My faxes were delivered faster than anywhere I ever stayed at. My packages delivered in a timely manner and a voicemail to follow up was always present. My housekeepers were equally impressive. They even asked at what time I preferred my room being serviced. They do a super job of cleaning the mess I leave behind in the kitchen everyday, and they do it all with a smile on their face. Some of them are working extended hours to assist management. The Internet was fast the first day, then it slowed down considerably. The proximity to the shops is soooo convenient. What a great experience so far. I'll be here for another two weeks, I am so happy I picked this place. The fact they are ranked higher than the downtown Marriott tells you a lot.

I usually stay in the Hilton which has all the amenities of a 5 star hotel but is also quite stuffy ! The residence inn studios are equipped with a a kitchen , desk and table , they are not the most modern rooms but are due to have a renovation . If your staying for more than a few nights I would highly recommend as this Its an excellent location for shopping and entertainment . The studio is equipped so you have the conveniences you may require at home .. Moreover the staff go out of there way to help assist and accommodate .