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“Beware!! Worst stay EVER, Charged 3 times for a prepaid stay!” 1 of 5 stars
Review of Holiday Inn Express & Suites Columbus Southeast

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Holiday Inn Express & Suites Columbus Southeast
2.5 of 5 Hotel   |   4041 Hamilton Square Blvd, Columbus, OH 43125   |  
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Ranked #57 of 142 Hotels in Columbus
jacksonville florida
1 review
3 helpful votes 3 helpful votes
“Beware!! Worst stay EVER, Charged 3 times for a prepaid stay!”
1 of 5 stars Reviewed May 22, 2007

An absolute NIGHTMARE!
Prepaid for 3 nights booked through AOL America Online Travel Services using travelocity. The hotel and travelocity have NO communication network. The hotel failed to resolve the issue, inept staff and manager. Hotel charged $546.58 dollars for a 3 night stay AFTER I had already PREPAID $321.52 to AOL/Travelocity 3 weeks in advance. Hotel blames travelocity, travelocity blames hotel, hotel blames customer, customer gets a bunch of headaches and triple billed for stay. Keep your money and your sanity.....book and stay elswhere.

  • Stayed May 2007, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmtreeColumbus, Manager at Holiday Inn Express & Suites Columbus Southeast, responded to this review, August 25, 2010
Thank you for taking time to write this review. Since your stay, the hotel has changed ownership and is under new management. We would like to invite you to visit us as we are confident that you will be extremely happy with your stay and the level of service you will receive.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
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    10
    3
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See reviews for
14
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
1 of 5 stars Reviewed March 22, 2005

I called this hotel to book two rooms and was told they only had one. I asked if they could refer me to a hotel close to Rickenbacker Airport , they told me there were none close to Rickenbacker. I searched the web and found out that there is a Comfort Inn, Sleep Inn, and an AmeriHost Inn that are even closer than the Holiday Inn Express. I understand that they do not want to give competitors business but what would it have hurt them to refer me when they could not accomodate me. In my opinion this is very unprofessional. I was directly lied to and will never stay here!

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Columbus Southeast

Address: 4041 Hamilton Square Blvd, Columbus, OH 43125
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 142 Hotels in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus Southeast 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Newly built Holiday Inn hotel located in the thriving South East district of Columbus. only 2 miles from Rickenbacker International Airport, 5 miles to Grovecity and Berliner Park, and 10 minutes from OSU campus and downtown Columbus! ... more   less 
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Also Known As:
Holiday Inn Express & Suites Columbus Southeast Hotel Columbus
Holiday Inn Express And Suites Columbus Southeast
Holiday Inn Groveport
Groveport Holiday Inn
Holiday Inn Express & Suites Columbus Southeast Ohio

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