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“It's not easy getting 5-stars from us...” 5 of 5 stars
Review of Holiday Inn Express & Suites Columbus Southeast

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Holiday Inn Express & Suites Columbus Southeast
2.5 of 5 Hotel   |   4041 Hamilton Square Blvd, Columbus, OH 43125   |  
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Ranked #62 of 142 Hotels in Columbus
Certificate of Excellence 2014
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“It's not easy getting 5-stars from us...”
5 of 5 stars Reviewed December 31, 2012

My expectations are high for HIE. I've stayed at several locations and have never regretted the choice (or the extra $10 bucks relative to nearby hotels). However, the crew here in columbus takes the prize. Spotless, spacious rooms, free wi-fi and pet friendly to boot.

The front desk staff also exceeded expectations. Check-in/out was very fast and the team was genuinely eager to satisfy every request (help finding the paper, trays for breakfast, etc. I wish I had gotten names because special recognition is due!

Some prior reviews had me a little worried (e.g., bad pillows, water pressure and temp) but we stayed based on prior HIE experiences and found no sign of these complaints (i.e. they had been completely rectified). Sheets were not 400 count, but who would have expected such at this price point?

Bravo to the team - we have regular trips to Canal Winchester and have found our go-to hotel.

Delighters:
AWESOME breakfast (hot biscuits and gravy, pancakes, bagles etc)
Free Wi-fi
Spotless room (no smells or mold)


A few opportunities for improvement :
*Wi-fi access was complicated, attaching more than one device required a call to the front desk for another log-in ID/password for each device. (although the desk had the issue resolved for me in 30 seconds). Once attached I was getting 5-10 Mb/s - B+ in my book.

*The egg-things at breakfast, nuked until flavor free.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmtreeColumbus, Guest Services Representative at Holiday Inn Express & Suites Columbus Southeast, responded to this review, January 7, 2013
Thank you very much for taking the time to fill out a review. We are so very glad you enjoyed your stay. Our staff does their best to make each guest feel comfortable and at home. Thank you for all of the information you provided, as we rely on these reviews to help us continue to improve our service. We look forward to seeing you on your next stay in Columbus!
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60 reviews from our community

Traveler rating
    25
    16
    12
    3
    4
See reviews for
15
9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2012 via mobile

The rooms were pretty standard for HIE. They upgraded our room (platinum status). The shower was good - good water pressure. There isn't a ton of stuff near the hotel, but we weren't there except to sleep, so that didn't matter too much for us. The staff at the desk was great! They were extremely helpful with directions and other local questions. I would be happy to stay here again.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmtreeColumbus, Guest Services Representative at Holiday Inn Express & Suites Columbus Southeast, responded to this review, January 7, 2013
Thank you for taking the time to fill out a review. We always appreciate feedback , as we rely on these reviews to help us continue to improve our service. Our staff takes pride in valuing our Priority Club members and we are glad you enjoyed your stay! We also work with businesses within a 5 miles drive at the Gender Rd exit and refer our guests to these locations for local dining and entertainment. Again thank you for submitting a review and we hope to see you again soon!
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Marietta, Ohio
Top Contributor
283 reviews 283 reviews
283 hotel reviews
Reviews in 218 cities Reviews in 218 cities
227 helpful votes 227 helpful votes
5 of 5 stars Reviewed November 29, 2012

I have 183 reviews on here and only 18 of them are excellent ...so I do not give ratings if they are not deserved..this place deserves an excellent rating..I have stayed here quite a few times and have never had an issue with anything..It may not be the newest or the fanciest but it is as clean and comfortable as any brand new motel anywhere..rooms are always clean,beds comfy ,showers are clean,great water pressure and unlimited hot water..nice size parking lot easy to get a semi into and restaurants next door but what really makes this place shine above the rest are the people..everybody I have dealt with here are hands down the greatest people anywhere especially the manager..so if your ever in the Columbus area this is your place...you wont go wrong staying here ..I have stayed in quite a few motels in this area some were good and some were not so good but if you want the best at a fair price this is your stop...

Room Tip: top floor is nice and quiet for a day sleeper..
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmtreeColumbus, Guest Services Representative at Holiday Inn Express & Suites Columbus Southeast, responded to this review, January 3, 2013
We appreciate your review of our hotel and are so glad to become a hotel of choice for travelers to the area. We pride ourselves on friendly staff and excellent amenities and use these reviews to help continue and improve our service. We look forward to seeing you in Columbus at Holiday Inn Express Columbus Southeast!
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Hong Kong, China
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 5, 2012

Stayed one night. Looks like every holiday inn express. Friendly staff at check-in. Pillows were poor quality. I did got upgraded to suite which offers lots of space. Got free popcorn at check in. Not a lot to do in the evening.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmtreeColumbus, Guest Services Representative at Holiday Inn Express & Suites Columbus Southeast, responded to this review, January 3, 2013
Thank you for reviewing Holiday Inn Express Columbus SE. We use these reviews to continue to improve our service and pride ourselves on personable staff. We apologize that you did not enjoy your pillows. We now offer four pillows on each bed, two soft and two firm, to optimize your sleeping comfort and flexibility of choices. We also work with local businesses on the Gender Rd exit (5 miles away) to offer our guests dining and entertainment options within a close driving distance. Thank you again for your review and we hope to see you again soon!
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Hershey, Pennsylvania
Top Contributor
102 reviews 102 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 22, 2012

Service here was fabulous, but the rooms were just okay. The bed was too soft and the rooms are not very large. Clean enough- but not spectacular. The pool area was being worked on so there was insulation from the ceiling on the floor which we avoided stepping on. They are pet friendly though, which was what we needed! Not the best- but not the worst either.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmtreeColumbus, Guest Services Representative at Holiday Inn Express & Suites Columbus Southeast, responded to this review, January 3, 2013
Thank you for submitting a review! We pride ourselves on friendly staff and continuous excellence and improvements. Our heated pool and spa are a feature attraction and we apologize that they were temporarily out of service during your recent stay. We do appreciate your feedback, as these reviews help us to continue improving our hotel. We love welcoming guests 'extended family' in one of our pet friendly rooms. Thank you again for your review and we hope to see you (and your pet) again in the near future.
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Canton, MI
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 20, 2012

This hotel was great! We stayed there for a softball tournament & were there for 3 nights. Staff was very friendly and helpful. Pool was fun for all the kids and it was nice to hang out with the other parents in the lobby & breakfast area. We also had a pizza party in the lobby for all the kids after we finished a late evening game. To find a good sit down restaurant was a bit of a drive, considering the Bob Evans next door was closed for remodeling. But downtown was not far on the freeway. Everything was clean and in working order.

Room Tip: The suites are very spacious & have a kitchen. Some rooms have a refrigerator & microwave...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmtreeColumbus, Guest Services Representative at Holiday Inn Express & Suites Columbus Southeast, responded to this review, January 3, 2013
Thank you for your review! We appreciate reviews as they help us continue to improve our service. We are very glad you enjoyed our stay! Our heated pool and spa are one of the attractions of our hotel, as well as our plentiful Express Start Breakfast. We also work with local restaurants just down the highway about 5 miles to continue offering guests local attractions for dining and entertainment. (P.S. The Bob Evans next door has been reopened with a family friendly atmosphere and an open-floor remodeling.) Thank you again for your review!
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Medina, Ohio
Top Contributor
127 reviews 127 reviews
28 hotel reviews
Reviews in 50 cities Reviews in 50 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed May 29, 2012

Honestly, this hotel has it's ups & downs. Perks: friendly/caring staff, ice machines on every floor, and a plentiful, hot breakfast, good sized parking lot. Negatives: There is NOTHING in this town to do or see. (you will feel trapped). There is a Subway, gas station, dental office and a Giant Eagle. That's it. We road around for 35 minutes and came back. We spoke to another family w/ the same problem. There's no shopping, no restaurants, no movie theatre, no mall, nothing! Lots of boarded up buildings. I am stressing the LACK of anything close. Only one pizza shop delivers and it's thru the roof - $49.95 for two small pizzas, a 2-liter, and a garden salad. Other negatives: Small pool that never has any pool towels, dirt in the corners of the room, VERY hot hallways, scratchy towels, no exhaust fans, and our a/c barely pumped, heavy room door I could barely open. There was also a domestic violence situation going on at the hotel and cops were called. And in your room, you can hear everything going on in the parking lot. There was an uneasiness about the neighborhood. Soooo, like I said, 3 stars for this place.

Room Tip: Get a 1st floor room. 2nd and 3rd floor's hallways are SUPER HOT.
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  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmtreeColumbus, Guest Services Representative at Holiday Inn Express & Suites Columbus Southeast, responded to this review, January 3, 2013
Thank you for taking the time to write a review. We depend on these reviews to continue to improve our service. We also work with local businesses a few miles away at the Gender Rd exit to offer our guests local restaurant and entertainment options. We apologize for any difficulties during your stay, as we strive to offer friendly, caring service all year long. We are glad that you enjoyed our signature Express Start Breakfast, which includes a wide range of hot and cold options for your dining experience. Thank you again for your review and we do hope we will see you again this year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Columbus Southeast

Address: 4041 Hamilton Square Blvd, Columbus, OH 43125
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #62 of 142 Hotels in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus Southeast 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Newly built Holiday Inn hotel located in the thriving South East district of Columbus. only 2 miles from Rickenbacker International Airport, 5 miles to Grovecity and Berliner Park, and 10 minutes from OSU campus and downtown Columbus! ... more   less 
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Also Known As:
Holiday Inn Express & Suites Columbus Southeast Hotel Columbus
Holiday Inn Express And Suites Columbus Southeast
Holiday Inn Groveport
Groveport Holiday Inn
Holiday Inn Express & Suites Columbus Southeast Ohio

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