Paid $160 + tax & parking for a room with no A/C or hot water. When we called the front desk to ask if we were operating the A/C unit correctly since our room wasn't cooling off, they informed us that they had been having trouble with the A/C throughout the building all day and were hoping to resolve the problem within the next two hours. The A/C never worked. We were miserably hot the entire stay, and no one gave us any alternative suggestions or apology for that matter. In my opinion, this is the type of customer service you would expect from a Motel 6, not a Doubletree. I suppose that's what I get for trying something new. From now on I'm sticking with my Marriott chain! Marriott staff always goes out of their way to assure I have the best hotel experience possible. Once you get used to that type of customer service, you don't accept anything less.
- Also Known As:
- Doubletree Hotel Columbus
- Doubletree Columbus
- DoubleTree Suites By Hilton Hotel Columbus Downtown Ohio
- Official Description (provided by the hotel):
- One of the best hotels in downtown Columbus, renowned for its cookie, the DoubleTree Suites is the only all-suite hotel in Columbus, OH. Not many hotels in Columbus, Ohio offer access to so much! ... more less
- Reservation Options:
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