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“Very pleased!” 5 of 5 stars
Review of DoubleTree Suites by Hilton Hotel Columbus Downtown

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DoubleTree Suites by Hilton Hotel Columbus Downtown
3.0 of 5 Hotel   |   50 S. Front St., Columbus, OH 43215-4145   |  
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Ranked #88 of 142 Hotels in Columbus
Ashland
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Very pleased!”
5 of 5 stars Reviewed October 8, 2012

Wonderful location, very convenient walking distance to the Arena District, Convention Center and Brewery District. The property itself was pretty with great river views on one side of the hotel. The room was spotless and the staff knew there were 3 of us staying in the room so we always had plenty of extra towels.

Room Tip: Ask for a room with a river view if possible.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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615 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
San Francisco, California
1 review
1 of 5 stars Reviewed October 4, 2012

I was shocked by the quality of this hotel. My sheets had holes in them and so did the towels. The bathroom tub was dirty and most of the pillows looked gray instead of white. The room looks like its from 1975 but with a flat screen. The location is great but my stay was super unpleasant.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Director of Sales at DoubleTree Suites by Hilton Hotel Columbus Downtown, responded to this review, October 10, 2012
Hello

I wanted to write you about your review and your stay with our hotel. I am sorry for the things that you experienced as this is not the standard of our hotel. We want all of our guest to enjoy their stay with us and to want to come back. I would like to talk to you more about this and get some information about it so we can correct it and make sure it never happens again. Please feel free to contact me at the hotel.

Thank you

Robert Kapala
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staunton, Virginia
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 27, 2012

Stayed here a few days on business. Have been here before. Courteous folks at reception desk and house keeping, also at the bar. Hotel room was clean.Plenty of room. TVs great! Bathroom was a little dated. Lots of places to eat in walking distance.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Director of Sales at DoubleTree Suites by Hilton Hotel Columbus Downtown, responded to this review, October 10, 2012
Terry

Thank you for your review. The hotel is happy that you enjoyed your time and that you found great places to eat within walking distance. We hope you will return soon and that you will find it just as nice. Please feel free to contact me next time you are in town.


Robert Kapala
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio, United States
1 review
2 of 5 stars Reviewed September 26, 2012

The hotel was in general NOT what you would expect from Hilton. Upon checking into our room, I peeled back the covers only to find fresh blood on the sheets. When we called the front desk to report the issue, they were not in the least apologetic and simply offered to bring new sheets. We demanded a new room but they were unable to accomodate. We had to cram into our families room and sleep on a terribly uncomfortable sleeper sofa. When we checked out the next morning, we fully expected an apology from the front desk for our problem the evening before and financial compensation. To our surprise, not a single apology was provided.

The hotel in general was not very nice or clean. It is in desperate need of repair.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 20, 2012

My last several stays here have been sub par. Building maintenance is an issue. I checked in and no one shared that the air conditioning was out in the entire hotel. In fact, when I called to ask about my room was when they decided to share this. They indicated it would be fixed soon but it wasn't fixed by checkout the next day either. The rooms are outdated but the grossest thing was the housekeeping challenges. Hair left on the commode and in the bathtub...made me worry that my linens were also dirty. Gross!

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland OH
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 11, 2012

As a frequent business traveler, I can appreciate the niceties and constraints of a business class hotel. The Doubletree Columbus definitely hits that tier nicely, but could use some refinement that would make this excellent location, a notch or two nicer. While generally clean, the interior and decor dates from the early 90's and could use a refresh. Some rooms have a fantastic view of the river, but unfortunately during our stay, the windows exterior appeared to not have been washed in some time, leaving a spottly and less than clear view of an otherwise spectacular vista. Bed and furnishings were clean and fresh, but the bathroom was a bit stale with original plumbing - again, an area that a refresh would help. Breakfast is a typical business-class buffet, but service left a bit to be desired, disappearing after the initial serving. While I did not feel insecure, the lack of a secured elevator entrance in such a metropolitan area made me wonder a bit.

Overall no major complaints about the hotel - it was clean and to DoubleTree standards, but I must admit that despite the killer view, it felt like a little refresh and tightening up is in order. The staff was courteous, helpful and available. A+ in that category.

Room Tip: Corner rooms with view of river are stunning!
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, Texas
Top Contributor
89 reviews 89 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 11, 2012 via mobile

The property shows age and lack of care. Does not meet expectations of hilton honors member. Carpet and bedding show wear. Flooring is dirty walls are dusty. Surfaces show damage and I had to clean dust and glitter off the batheoom sink.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Columbus Downtown

Address: 50 S. Front St., Columbus, OH 43215-4145
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #88 of 142 Hotels in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Columbus Downtown 3*
Number of rooms: 194
Official Description (provided by the hotel):
One of the best hotels in downtown Columbus, renowned for its cookie, the DoubleTree Suites is the only all-suite hotel in Columbus, OH. Not many hotels in Columbus, Ohio offer access to so much! ... more   less 
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Also Known As:
Doubletree Hotel Columbus
Doubletree Columbus
DoubleTree Suites By Hilton Hotel Columbus Downtown Ohio

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