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“Personalized Service” 4 of 5 stars
Review of SpringHill Suites Columbus OSU

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SpringHill Suites Columbus OSU
3.0 of 5 Hotel   |   1421 Olentangy River Road, Columbus, OH 43212   |  
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Ranked #35 of 142 Hotels in Columbus
Certificate of Excellence
Portland, Connecticut
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Personalized Service”
4 of 5 stars Reviewed July 24, 2014

My son is about to attend OSU this fall. I chose this hotel due to its proximity to the university. When we first stayed here in March for a campus tour I was impressed with the cleanliness, price, and included breakfast which is why I decided to book again for orientation. We checked in a night before orientation (long drive to get here). As the three of us were heading to the elevator after a 10 hr drive, an employee came over to us and asked if we were here for orientation. my son proudly said yes and the employee who i later discovered was the general manager said that there was a special rate for OSU that he could offer- This save us a significant amount for this trip! He then asked if we wanted to stay in august for move in. He took care of everything by the time we got to our room upstairs I already had the email confirmation for our 2 nights at dorm move in time-which apparently fills up quickly.
A while later after returning from dinner at a very nice place within walking distance another front desk agent inquired as to our meal and offered great advice for our meal the next night.
All in all a very friendly, clean hotel. The only thing that kept this review under 5 stars was the fact that my wife had to call twice for extra pillows and when they finally arrived they were not usable because of a weird smell so we put them back outside the door and it was too late and we were too tired to call again. The free breakfast is a good start to the day. Fruit, cereal, breads, sausage, and beverages are all available and offer a relaxing start to the day.

Room Tip: ask for a central or front room. there are train tracks behind the hotel.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 26, 2014
It’s wonderful to know you enjoyed our convenient location, ample breakfast and personalized service. We appreciate you sharing your kind review with us and other travelers. I’m sorry our pillows were not to your liking. Our team strives to be your hotel of choice when visiting The Ohio State University.

Kind Regards,
Al Schreiber
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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197 reviews from our community

Traveler rating
    87
    73
    23
    11
    3
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61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 21, 2014 via mobile

I did enjoy the spaciousness of the room. It was nice to have a separate seating area away from the bedroom and bathrooms. Both the bed and sofa was comfortable.

Also liked the fact that there was a half bath and shower/sink in different rooms. The walk in shower was large with decent water pressure.

The only suggestion I had would be to have a no shoes, no shirt, no service policy at the morning breakfast line.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 23, 2014
Dear Heather J,

We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was enjoyable. My apologies for your experience at breakfast; I appreciate your sincere feedback. Nothing would please us more than a return visit.

Best,
Al Schreiber, GM
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Ann Arbor, Michigan
1 review
4 of 5 stars Reviewed July 21, 2014

The facility was beautiful and clean. The rooms were very nice and clean as well. I only have one complaint and that is that they didn't provide lotion. I jumped in the car and took a last minute trip and was surprised to find that they didn't provide lotion. The size and set up of the room was great for families with children. Cleanliness goes the further than anything for me, it was beyond clean.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 22, 2014
Dear Nyree H,

It’s wonderful to know you enjoyed our beautiful and clean hotel. We appreciate you sharing your kind review with us and other travelers. Our team strives to be your hotel of choice when in the Columbus OSU area.

Kind Regards,
Al Schreiber, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inlet, New York
Top Contributor
53 reviews 53 reviews
5 hotel reviews
Reviews in 29 cities Reviews in 29 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 20, 2014

Easy check in, great staff, clean and spacious rooms with a divider between sitting and sleeping areas.

The staff is personable and helpful. The housekeeping staff is thorough. A variety of fast food options are close neighbors. Convenient. Down the road from Ohio State.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 21, 2014
Dear Harry R,

We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was enjoyable. We appreciate your loyalty to our brand. Nothing would please us more than a return visit.

Warm Regards,
Al Schreiber, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 12, 2014

Was there for a wedding and my room was surrounded by a Little League team. When brought to their attention the managers quickly changed me to another wing in the hotel. They also helped me move my stuff which was very nice. It was still a bit noisy, perhaps the housecleaning staff could be more conscious of not allowing the doors to slam every time they go in and out. The room was clean, and the the breakfast spread was good. Wide variety of fresh food and a nice area to sit and eat. Also very convenient location close to OSU and easy to get to the local spots.

Room Tip: Ask for a room at the end of the hall it might be quieter.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 14, 2014
Dear Howard G,

It is fantastic to hear that your stay was enjoyable! I’m sorry for your initial frustration, but I’m glad we were able to accommodate you in a room which was quieter. We thank you for your compliments regarding our clean suites, ample breakfast and convenient location, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write.

Best,
Al Shcreiber, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 8, 2014

6 of us stayed in this hotel comfortably in a room with 2 queen beds and a sleeper sofa. The separate bathroom and shower rooms were very convenient for us. We did not sample any breakfast. Ample parking was available and free. My only gripe was it was a bit far away from downtown but Columbus is easily navigable.

Room Tip: I believe all rooms are suites. The suites are very spacious.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 9, 2014
Dear Matt C,

Thank you for your kind review! We’re pleased to hear our spacious suites and ample parking made for an enjoyable stay; I look forward to sharing your feedback with the team. It was a pleasure to host you. Please plan to visit us again the next time you travel to the area.

Best,
Al Schreiber, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
115 reviews 115 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 6, 2014

This hotel is new and nice , but the room near the back is very close to a rail track. When the train running, it make very loud sound. if you want to be quite, try to stay in a room near the front of the hotel.

Room Tip: choice a room close to the front of the hotel
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 7, 2014
Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very kind feedback regarding our nice and new rooms with our team; they work hard to ensure guests feel at home. We appreciate you taking the time to share your kind feedback along with areas of opportunity for improvement. We hope to see you again.

Best,
Al Schreiber, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Columbus OSU

Address: 1421 Olentangy River Road, Columbus, OH 43212
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotel in Columbus
#32 Family Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Columbus OSU 3*
Number of rooms: 136
Official Description (provided by the hotel):
SpringHill Suites Columbus OSU hotel is an all-suite hotel ideally located less than a mile to The Ohio State University Football Stadium, Campus & Ohio State Medical Center and Lennox Town Center on Olentangy River Rd. Just 3 minutes to Downtown Columbus, German Village and Short North area with attractions, dining and shopping. These contemporary hotel suites feature separate living and sleeping areas with microwave and mini-fridge as well as free WiFi. Hotel Amenities include Free WiFi, Cocktail Bar, Fireside Patio, Large Fitness Center, Indoor Pool. A free hot breakfast buffet is included with your rate at this Columbus Ohio hotel. Ask us about our free transportation within a 3 mile radius. ... more   less 
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Also Known As:
Springhill Suites Columbus Osu Hotel Columbus
SpringHill Suites Columbus OSU Ohio

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