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“Exceeded my Expectations!” 4 of 5 stars
Review of SpringHill Suites Columbus OSU

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SpringHill Suites Columbus OSU
3.0 of 5 Hotel   |   1421 Olentangy River Road, Columbus, OH 43212   |  
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Ranked #27 of 141 Hotels in Columbus
Certificate of Excellence 2014
Ann Arbor, Michigan
1 review
“Exceeded my Expectations!”
4 of 5 stars Reviewed July 21, 2014

The facility was beautiful and clean. The rooms were very nice and clean as well. I only have one complaint and that is that they didn't provide lotion. I jumped in the car and took a last minute trip and was surprised to find that they didn't provide lotion. The size and set up of the room was great for families with children. Cleanliness goes the further than anything for me, it was beyond clean.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 22, 2014
Dear Nyree H,

It’s wonderful to know you enjoyed our beautiful and clean hotel. We appreciate you sharing your kind review with us and other travelers. Our team strives to be your hotel of choice when in the Columbus OSU area.

Kind Regards,
Al Schreiber, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
    84
    72
    20
    10
    3
See reviews for
59
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Inlet, New York
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
Reviews in 24 cities Reviews in 24 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 20, 2014

Easy check in, great staff, clean and spacious rooms with a divider between sitting and sleeping areas.

The staff is personable and helpful. The housekeeping staff is thorough. A variety of fast food options are close neighbors. Convenient. Down the road from Ohio State.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 21, 2014
Dear Harry R,

We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was enjoyable. We appreciate your loyalty to our brand. Nothing would please us more than a return visit.

Warm Regards,
Al Schreiber, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 12, 2014

Was there for a wedding and my room was surrounded by a Little League team. When brought to their attention the managers quickly changed me to another wing in the hotel. They also helped me move my stuff which was very nice. It was still a bit noisy, perhaps the housecleaning staff could be more conscious of not allowing the doors to slam every time they go in and out. The room was clean, and the the breakfast spread was good. Wide variety of fresh food and a nice area to sit and eat. Also very convenient location close to OSU and easy to get to the local spots.

Room Tip: Ask for a room at the end of the hall it might be quieter.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 14, 2014
Dear Howard G,

It is fantastic to hear that your stay was enjoyable! I’m sorry for your initial frustration, but I’m glad we were able to accommodate you in a room which was quieter. We thank you for your compliments regarding our clean suites, ample breakfast and convenient location, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write.

Best,
Al Shcreiber, GM
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State College, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 8, 2014

6 of us stayed in this hotel comfortably in a room with 2 queen beds and a sleeper sofa. The separate bathroom and shower rooms were very convenient for us. We did not sample any breakfast. Ample parking was available and free. My only gripe was it was a bit far away from downtown but Columbus is easily navigable.

Room Tip: I believe all rooms are suites. The suites are very spacious.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 9, 2014
Dear Matt C,

Thank you for your kind review! We’re pleased to hear our spacious suites and ample parking made for an enjoyable stay; I look forward to sharing your feedback with the team. It was a pleasure to host you. Please plan to visit us again the next time you travel to the area.

Best,
Al Schreiber, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
106 reviews 106 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 6, 2014

This hotel is new and nice , but the room near the back is very close to a rail track. When the train running, it make very loud sound. if you want to be quite, try to stay in a room near the front of the hotel.

Room Tip: choice a room close to the front of the hotel
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 7, 2014
Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very kind feedback regarding our nice and new rooms with our team; they work hard to ensure guests feel at home. We appreciate you taking the time to share your kind feedback along with areas of opportunity for improvement. We hope to see you again.

Best,
Al Schreiber, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
112 reviews 112 reviews
60 hotel reviews
Reviews in 68 cities Reviews in 68 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed July 5, 2014

I love the brand of SpringHill Suites. Very large rooms that seemed brand new. Bright colors make you feel like you're in a nice place instead of a drab motel. The limited service concept is great for business travelers. However, a key amenity is reliable and strong wifi signals. As a Marriott Gold, I was only given the basic wifi that every other guest gets complimentary anyway. It was fine late at night, but when I was in a meeting the next day (in their lobby conference room), I wasn't able to stay connected with a constant "limited" signal strength the entire morning/afternoon. Frustrating to say the least. I would have thought they'd give the Marriott gold status members free Premium wifi.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 7, 2014
Thank you for taking the time to write. My apologies for the frustration you experienced with internet. I am very happy to learn that you enjoyed our bright and fresh hotel. I appreciate you recognizing our strengths while providing us some areas of opportunity for improvement. It is feedback like yours which allows us to positively impact future guest experiences.

Sincerely,
Al Schreiber, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 5, 2014

Arrived in Columbus around 9:30 AM and decided to drive by the hotel just to check it out. Walked in and was greeted warmly by the front desk. Told them we had reservations for the night, but knew it was way too early for check-in. The desk clerk said the hotel was 100% occupied the night before, but to please give him a minute to check and see if any rooms had already been cleaned. 10 minutes later, we were unloading our suitcases in our 4th floor (on the end) suite with a king size bed....exactly what we hoped for. The room was actually a small suite with a pull out sleeper sofa and a desk, plus a small frig, microwave, and pod coffee maker. The bedroom area was reasonably sized and the layout of the bathroom was very nice. It was actually two separate rooms...one with the toilet and a small sink, the other had a sink with a vanity and a nice sized shower. Great solution for 2 people trying to get ready at the same time.
The Free Breakfast was quite nice each morning....great choices: waffles (you made yourself), cereal, hot Quaker oatmeal, scrambled eggs, sausage, several varieties of bagels, pastries, and juices. Also loved having a couple flavors of yogurt and types of milk available. Coffee was available 24 hours a day. There was a small bar with a TV, but the bar never seemed to be open (only disappointment of the entire stay because there were World Cup games being played).
The fitness room and indoor pool looked nice, but we did not make use of either.
Some have commented on hearing traffic and/or trains; we never heard either (so I guess Room 427 is a good room suggestion). One tip I will pass along is that we have started to travel with a small "sound machine" so that may have helped with any noises.
The location is great for getting to campus or the highways.
Very clean and nicely furnished hotel. Been to Columbus many times to visit family and this was the best combination of convenience/price/hospitality/comfort out of all the hotels. We will definitely stay here next time we visit Columbus!

Room Tip: Fourth Floor (427) was great!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review, July 7, 2014
Thank you for sharing your kind review with us and other travelers. It’s nice to know you enjoyed our well-equipped suites, ample breakfast and convenient location. I’m glad our staff was accommodating. It’s encouraging to hear that our hard work is affecting the guest experience. Thank you taking the time to write.

Kind Regards,
Al Schreiber, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Columbus OSU

Address: 1421 Olentangy River Road, Columbus, OH 43212
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Columbus
#27 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Columbus OSU 3*
Number of rooms: 136
Official Description (provided by the hotel):
SpringHill Suites Columbus OSU hotel is an all-suite hotel ideally located less than a mile to The Ohio State University Football Stadium, Campus & Ohio State Medical Center and Lennox Town Center on Olentangy River Rd. Just 3 minutes to Downtown Columbus, German Village and Short North area with attractions, dining and shopping. These contemporary hotel suites feature separate living and sleeping areas with microwave and mini-fridge as well as free WiFi. Hotel Amenities include Free WiFi, Cocktail Bar, Fireside Patio, Large Fitness Center, Indoor Pool. A free hot breakfast buffet is included with your rate at this Columbus Ohio hotel. Ask us about our free transportation within a 3 mile radius. ... more   less 
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Also Known As:
Springhill Suites Columbus Osu Hotel Columbus
SpringHill Suites Columbus OSU Ohio

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