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“Overpriced, but very nice” 4 of 5 stars
Review of Holiday Inn Express & Suites Columbus-Polaris Parkway

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Holiday Inn Express & Suites Columbus-Polaris Parkway
2.5 of 5 Hotel   |   8670 Orion Place, Columbus, OH 43240   |  
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Ranked #23 of 142 Hotels in Columbus
Certificate of Excellence
Defiance, Ohio
Top Contributor
60 reviews 60 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
“Overpriced, but very nice”
4 of 5 stars Reviewed July 31, 2014

Again, this hotel is very clean and the location is close to a myriad of restaurants and shopping. I thought it was a bit overpriced compared to a few others that we have used in the area. I have to say that their breakfast area is large and the food good. All areas were well-maintained and the staff pleasant.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
    107
    52
    16
    6
    7
See reviews for
98
23
6
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
dayton, ohio
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2014

Stayed at this property on July 18th. Absolutely stunning property!! Staff was incredible. Rooms were spacious, clean and beautiful. Pool area was very nice. Breakfast was hot and had a nice variety. Looking forward to another stay here.

Room Tip: Polaris mall is 1/2 mile. Numerous restraurants and activities around.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, July 24, 2014
Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We are happy to hear that your experience was great inn all aspects of your stay. We do have a beautiful property with a lot of great amenities and great customer service. Thanks for letting us know how we are doing. I will pass your comments on to the staff so they know how they are doing. Come back and visit us again when you are in the Columbus area. We are waiting on you.
Donna Selby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Youngstown, Ohio
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 22, 2014

We stayed one night (family of 5) at this Holiday Inn Express-Polaris Parkway on a Saturday night. Highlights included: location was convenient right off of the highway and close to everywhere we needed to go, hotel was clean (other than during the breakfast rush, but that was due to people making messes not staff neglect), the staff was welcoming and friendly, and the pool area was much larger than typical hotel pools and included a slide, a lap lane, and a mushroom water feature, and the bedding was comfortable. It was a busy hotel and very family-oriented, so some guests were local residents that had checked in to enjoy the pool on a rainy day. Business guests or those not wanting the noise of kids may have to avoid the pool area. There was a door on the business center and there were rooms at the upper levels for corporate guests. Downfalls, although not much of a deterrent for us, included a lifeguard that didn't want to be there (husband is a certified life guard and kiddos are good swimmers), breakfast was typical, but the layout could have been better arranged to allow for better movement, and the majority of the water of our handicapped-accessible bathroom ended up in the floor outside of the shower.

Room Tip: Business travelers may want to go up (maybe top floor to avoid feet running across the floor)
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, July 24, 2014
Thanks for choosing to stay with us. We appreciate you letting us know how we are doing. We do have an awesome hotel with great amenities including customer service. We are always happy to hear that our guests and their families have enjoyed the pool and the breakfast. It makes our jobs worthwhile. I will share your comments with the staff so they know how they are doing as well. Come back and visit us again soon.
Donna Selby
General Manager
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Kenton, Ohio
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 23, 2014

What a wonderful hotel in the Polaris Mall area for families with kids. We decided to get away for the night and our main focus was finding a suitable property with a nice pool for our kids to enjoy, we found it!
The Holiday Inn Express was very clean, had a friendly front desk staff to greet you, and met all expectations one would have for a hotel of this type.
The pool area however was much nicer than your average indoor hotel pool. It includes 1 tube slide, 2 lap lanes, 1 kids slide, a mushroom water unit, and a basketball hoop. Our kids (ages 13 & 10) were delighted to have all the "extras" available and actually enjoyed it longer than the typical 15 minutes in most hotel pools where there is nothing to do but swim around in a 20x20 pool 3 feet deep.
With many nice hotels available in the Polaris area, for the cost and overall experience, the Holiday Inn Express will be our choice for an overnight trip with the kids.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, June 26, 2014
Thanks for choosing to stay with us at the Holiday Inn Express Polaris and for the awesome 5 Star rating. We are excited that we met and exceeded your expectaions during your stay. We take great pride in our hotel and serving the needs of each guest. I will share your wonderful feedback with our team so they know how they are doing. Thanks for taking the time out of your busy day to give us a big shout out. Much appreciated.
Come back and visit us again when in our local area.
Donna Selby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed June 20, 2014

Business traveler who showed up with a confirmation number after flight delays and was exhausted to find they overbooked and gave my room to silver or gold members who decided to stay over! Not a single room available they sent me away to drive another 20 minutes to another hotel!

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, June 23, 2014
Thanks for your feedback regarding your recent reservation with us. We are sorry for the inconvenience that you had upon arrival. If you would like to discuss this please contact me business hours. Unfortunately, this occastionaly does happen and we never like it for our guest either. We are happy that we did take care of the charges for you and hope you allow us the opportunity to serve you again in the future.
Donna Selby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewisburg
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 5, 2014

It's not often I have nothing to complain about in a review but this hotel experience was as close to perfect as one could ask for. The beds were comfortable and the sheets were clean. The toiletries were good (Holiday Inn uses Bath and Bodyworks soaps), and the room was clean. The neighbors got a little loud at times but I can't fault the hotel for that. Don't order from the local Pizza Hut! It took two hours to receive my order. Good hotel! A+

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, June 9, 2014
Thanks for your wonderful feedback and the 5 Star Rating from your recent stay with us. We are happy to hear that you enjoyed your stay with us. We do have a great hotel and provide awesome customer service to all our guests. Everyone is VIP when staying with us. I will share your comments with the staff so they know how they are doing as well. Come back and see us again soon. We will be waiting on you. Thanks.
Donna Selby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2014

I have been to this hotel on many occasions it is a great place and not too much. The workers are nice and it has a great breakfast. The pool area is the best for a family with kids I have 5 and 7 year old boys they love it . I have stayed and worked at some of the more expensive hotels and this is one of the best .

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, June 2, 2014
Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We are happy that your expectations are being met and you continue to come back. We love hearing that our guests enjoy their stay and are comfortable with the accomodations. Thanks for letting us know how we are doing and for the 5 Star Rating. I will pass the comments on to the staff so they know how they are doing as well. Thanks again. Come back and visit us again soon.
We appreciate you.
Donna Selby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Columbus-Polaris Parkway

Address: 8670 Orion Place, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Columbus
#24 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus-Polaris Parkway 2.5*
Number of rooms: 104
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Also Known As:
Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
Holiday Inn Express And Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio

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