We headed just up the road to stay in this Holiday inn for my daughters 10th bday. I was with 5 little girls. From the front desk staff to the cleaning staff, all were attentive to whatever I asked. The ladies in charge of the breakfast were amazing! They catered to the people eating at the times listed and also, while cleaning up, attened to the guests that were late sleepers or just needed that one more cup of coffee.
What drew us to this hotel is the pool. There is a mini waterpark in this hotel and my girls had a fantastic time. There was enough to do to keep them busy the entire night. The pool was not too cold or hot, just right. There was a lifeguard there, even though it says no lifeguard on duty.
over all, this hotel is great for a party, a family get away (with tons to do right down the road) or if you are staying in columbus for an event! I would drive the extra time up to Polaris if you're event is downtown!

We recently stayed here February 8-10. Sometime in the night of the 9th, my car along with several others had electronics stolen out of our vehicles. Some people had windows broken out and tires slashed. The only reason we found out about it mid morning was b/c we overheard conversastions about the incident while waiting in line for breakfast. Hotel staff was not only not proactive in telling guests, but also had no answers for what we were to do. Manager actually stopped answering phone calls from the working staff. We were told to fill out an incident report and simply leave! Also told management would call back on Monday to let us know what to do or if anything would be covered. A person beside me asked how he could clean up the glass that was in his car; he was given a shop vac and extension cord and told him to use a plug inside the building as they have no outside outlets. When we left the hotel about 2 hours later, there was still broken glass and beer bottles all over the parking lot. Even at lunch time, no hotel staff was picking or cleaning up the mess. Not only did I not hear back for anyone at the hotel on Monday, when I called for answers I was told a completely different story. The employee told me this time that since my single loss was under $3,000 the police would not be looking into the security tape nor would they be taking a look at any security tapes. I was told I had to contact the police and fille out a report myself. Mind you I live 3 hours away. The staff also told me that since it was on the parking lot, the the insurance company would more then likely not be doing anything about the loss. This means we also wasted 2 hours of our vacation filling out paperwork and getting information that was a complete waste. The staff and management have done nothing to help with the situation, give straight answers or even show a shred of compassion for the situation.

Had our family reunion there and it was great. We rented one of the mtg rooms,
brought our own food and alcohol, and the families that stayed there had the pool
all day to swim in. They have the best indoor pool area for a hotel I've ever seen.
Then, in the afternoon, many of us went shopping down the street at Polaris Mall.
I would highly recommend this.

We traveled to Columbus to spend Christmas with family. We booked three rooms (one a great executive suite) and all were very clean and very spacious (really don't like the purple walls.) The pool was the best we have ever seen at a hotel perfect for our grandchildren. It is filled with two slides, a water spray mushroom, a small pool basketball hoop, two lap lanes and a hot tub. We spent a lot of time was spent utilizing it and the kids LOVED it.

Unfortunately, our complaint is the breakfast "situation." We stayed seven days and the first three days were great as it was over Christmas and there were very few rooms occupied. The last four days were poor at best. The hotel was filled and they offer one small counter for serving their buffet. We needed to wait at least ten minutes for more food to be put out. They were out of eggs, out of sausage, out of biscuits, out of cinnamon rolls, out of plates and the pancake machine was empty. People were milling around waiting for things to be refilled. The staff had to realize the hotel was almost fully booked and they were not equipped to handle it. I feel it would be a very difficult situation for a young family with little children to deal with. Holiday Inn, you need to enlarge your breakfast buffet serving area as well as increase your breakfast staffing.

In spite of the very difficult breakfast situation, the pool almost offsets it. Beware going in that you may need to leave the hotel to get breakfast in a timely fashion and plan accordingly.