Arrived at 8pm after a long day of driving in thunderstorms, to find this hotel open for business. At the front desk, we were informed that there was a power failure and thus no power in the rooms. We decided to stay since it was still light out and did not want to travel more to find a hotel in an area with power. We were informed that the hotel had a generator but it only provided power to the front desk, elevator, hallways, and door locks - in essence the minimum to actually sell rooms. They did not even consider one emergency outlet in each room to charge cell phones or run an alarm clock or one lamp. We were told this, but we were not told that there was no hot water which came as a big surprise.
The rooms were actually very nice and ultra modern and spacious. Under other circumstances, I am sure we would have loved them. As it was, we did not get a good nite's rest due to the heat and lack of AC. They told us breakfast started at 7:00 am (which was one hour later than everywhere else we stayed that week) but there was no breakfast. Despite the fact the office had power, there was no fresh coffee either in the evening or AM. The breakfast room ceiling had caved in from the rain (water damage) and was dripping in buckets so it was closed. Obviously, poor construction.
While none of this is the managements fault, what is their fault is how they handled their customers. All of us were treated with a "take it or leave" attitude. No offer of a price reduction or even extra Priority Points was made. They say that the mark of a truly great company is not just how they handle people every day, but how they handle their customer under adverse conditions and this place failed miserably. They appear to be more concerned with making money no matter what happens to the customer. Despite the fact that this was a nice place, we left with a bitter taste about its owners and will definitely not return. We only wished we continued driving on instead of staying.
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- Also Known As:
- Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
- Holiday Inn Express And Suites Columbus-Polaris Parkway
- Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio