I booked my trip on Priceline, and read all the details provided to me. My wife was traveling with children and our 2 small dogs. When she arrived at the hotel after 8 hours of driving, she was told about the pet fee. $150 for the first dog and $50 per dog after that. We didn't know about the pet fee. The person at the counter presented a Priceline screen shot that had the pet fee. I contacted the front desk to discuss this issue. I walked the person through how to book a hotel on Priceline, and she verified that the fees are not on there.
I am in day 2 of discussions relating to this issue. The discussion with the supervisor today contiually led to a statement or,"The fees are on OUR website." I didn't book on the Hyatt webiste, the same as most of you who read this.
I have to wait until day 3 to discuss this with the hotel general manager. I am hopeful that my issue will be resolved, but with the customer service I have received so far, I doubt it. We will not stay at this hotel ever again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I’m sorry that there was confusion about our pet policy. I have addressed this issue with Priceline on why they are not accurately explaining the hotel policy. The hotel does accept pets but there is a cleaning charged associated with this. Our pet policy can been seen on the hotel main website and is “Hyatt Place Columbus/OSU allows a maximum of 2 pets per room. Pets must not exceed 50 lbs and must be housebroken. Pets are designated as a dog. A non-refundable cleaning fee of $150 for the first pet, and if there is a second pet, then an additional $50 will be charged to the guest. The cleaning fee will be inclusive of taxes.”
I believe we have spoken about this issue and the issue has been resolved. If not feel free to contact me at 614-569-2910 or by email at email@example.com to get this issue resolved.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.