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“Five star for its type” 4 of 5 stars
Review of Hyatt Place Columbus/OSU

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Hyatt Place Columbus/OSU
3.0 of 5 Hotel   |   795 Yard Street, Columbus, OH 43212   |  
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Ranked #12 of 141 hotels in Columbus
Newburgh, Indiana
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
66 helpful votes 66 helpful votes
“Five star for its type”
4 of 5 stars Reviewed January 19, 2013

I rate this hotel four dots because of its excellent value proposition in its category rating. It's clean, new and modern. Plenty of COVERED FREE parking!. Decent bedding and ample room space (with a sit down desk) even for a large family of five. Nice flat screens TV with plenty of channels and HDMI input (pack your Roku and HDMI cable). Breakfast is complete although basic and it's included in the room rate.

There are just a few things that needs attention to make this hotel perfect for its class category (five dots out of five). The hotel needs to improve the room's shower water pressure which is lacking (we stayed in the top floor). Management may want to add one more piece of cardio of equipment in the gym (it was fine during our stay but it could be a problem during busy times). Finally a note to the folk at Hyatt corporate - please consider changing the liquid soap that you provide at Hyatt Place (the ones now don't smell very good). although thanks for the tube of Aquafresh toothpaste (very nice). All in all a very good stay at Hyatt Place OSU Columbus.

This is a great place to stay if you are visiting Ohio State University, but you'll need to have your own transportation to move around and explore the town. There not much around so with out a car you will be stuck.

During our visit, we went to an OSU Basketball game; the opposing team stay at this hotel so looks like is popular with visiting team.

Room Tip: OSU fans will enjoy getting a bite to eat at the Buckeye theme restaurant (menu similar to Chili'...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattplaceosu, General Manager at Hyatt Place Columbus/OSU, responded to this review, January 28, 2013
Hello,

Thank you for staying with us on your recent trip to Columbus. You will be happy to know that we are in the process of changing out bathroom soap, shampoo, and conditioner to an updated product. This will be in the rooms starting in February 2013.

Best Regards,
Michael Holtzleiter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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146 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Stow, Ohio
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 28, 2012

Great location and a Buckeye bar right next door. Clean and spacious rooms. Big screen television. Free parking. Great place to stay for Buckeye games or entertaining in the Arena district. Good quality breakfast. Highly recommend for Ohio State Football games.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattplaceosu, General Manager at Hyatt Place Columbus/OSU, responded to this review, January 28, 2013
Hello,

Thank you for staying with us during your trip into Columbus. The Buckeye Grill is a favorite of many guests and really shows the OSU spirit that our area has to offer. Go Bucks!

Best Regards,
Michael Holtzleiter
General Manager
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed December 28, 2012

I booked my trip on Priceline, and read all the details provided to me. My wife was traveling with children and our 2 small dogs. When she arrived at the hotel after 8 hours of driving, she was told about the pet fee. $150 for the first dog and $50 per dog after that. We didn't know about the pet fee. The person at the counter presented a Priceline screen shot that had the pet fee. I contacted the front desk to discuss this issue. I walked the person through how to book a hotel on Priceline, and she verified that the fees are not on there.

I am in day 2 of discussions relating to this issue. The discussion with the supervisor today contiually led to a statement or,"The fees are on OUR website." I didn't book on the Hyatt webiste, the same as most of you who read this.

I have to wait until day 3 to discuss this with the hotel general manager. I am hopeful that my issue will be resolved, but with the customer service I have received so far, I doubt it. We will not stay at this hotel ever again.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattplaceosu, General Manager at Hyatt Place Columbus/OSU, responded to this review, January 28, 2013
Hello,

I’m sorry that there was confusion about our pet policy. I have addressed this issue with Priceline on why they are not accurately explaining the hotel policy. The hotel does accept pets but there is a cleaning charged associated with this. Our pet policy can been seen on the hotel main website and is “Hyatt Place Columbus/OSU allows a maximum of 2 pets per room. Pets must not exceed 50 lbs and must be housebroken. Pets are designated as a dog. A non-refundable cleaning fee of $150 for the first pet, and if there is a second pet, then an additional $50 will be charged to the guest. The cleaning fee will be inclusive of taxes.”

I believe we have spoken about this issue and the issue has been resolved. If not feel free to contact me at 614-569-2910 or by email at mholtzleiter@columbushospitality.com to get this issue resolved.

Best Regards,
Michael Holtzleiter
General Manager
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Marietta, Ohio
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 25, 2012

Great place to stay! Had family at the medical center at OSU for three days and stayed at this hotel each night. Very clean and comfortable. Especially liked the size of the room. Like a suite at other hotels, but for a standard fee. Great to have a couch to sit on for watching TV or reading.
The staff was very attentive and eager to please. Will be staying here again when we return to OSU medical center for a 30 day stay.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattplaceosu, General Manager at Hyatt Place Columbus/OSU, responded to this review, January 28, 2013
Hello,

Thank you for staying with us and look forward to seeing you again during your next stay.

Best Regards,
Michael Holtzleiter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 23, 2012

Really cool hotel with a great layout, perfect location and really awesome staff. We had check in early and made that request in our reservation notes. When we arrived we were greeted with a smile and with "I've already prepared a room for you." Nice! This isn't a full service hotel and the breakfast is what you'd expect. There's a popular local restaurant next store. We were a mile from a shopping area and just 3 miles from OSU.

Room Tip: This is in a great location just outside of the city in a revitalized industrial area so get a 6th f...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattplaceosu, General Manager at Hyatt Place Columbus/OSU, responded to this review, January 28, 2013
Hello,

Thank you for staying at the Hyatt Place Columbus/OSU. We truly value your business and look forward to seeing you on your next trip to Columbus.

Best Regards,
Michael Holtzleiter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon Lake, Ohio
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 11, 2012

A great hotel for those with business in the Ohio State University area. Rooms are clearly geared to the business traveler, with a well thought out work area, good lighting, and plugs and outlets for all electronics. The rooms are clean, modern, quiet and bright. Parking is free and easily accessible so there is no fussing with valets or long treks to the garage. Wifi is free, with no password to log on. There is a quality pool and exercise room. Breakfast is served on site free and is adequate but ordinary. Staff are pleasant and helpful. Check in and check out were a breeze. Not, however, a hotel to stay at if you expect to walk to your appointment.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattplaceosu, General Manager at Hyatt Place Columbus/OSU, responded to this review, January 28, 2013
Hello,

Thank you for your recent stay. During your next trip to our hotel ask about our complimentary shuttle that goes within 3 mile of the hotel. The shuttle typical runs from 7am to 9pm and leaves every half hour. It may get crowded during peak times so I recommend putting your name on the shuttle list the night before.

Best Regards,
Michael Holtzleiter
General Manager
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Top Contributor
63 reviews 63 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 9, 2012

Very attentive and hospitable staff. Appears to be a new property with excellent maintenance. Rooms are quiet, comfortable, spacious, and well appointed. Free breakfast. Very nice indoor pool and gym. Free parking (covered) just across the driveway. Buckeye Hall of Fame Grill is right next door.

Room Tip: All rooms appear to be desirable.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattplaceosu, General Manager at Hyatt Place Columbus/OSU, responded to this review, January 28, 2013
Hello,

I'm glad that you enjoyed the hotel. My goal for the hotel is that every guest feels that our propety is worth a 5 ranking. Let me know what we can do for your next stay to get a 5 ranking. Feel free to email me at mholtzleiter@columbushospitality.com or call my direct line at 614-569-2910.

Best Regards,
Michael Holtzleiter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Columbus/OSU

Address: 795 Yard Street, Columbus, OH 43212
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Columbus
#11 Family Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Columbus/OSU 3*
Reservation Options:
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Also Known As:
Hyatt Place Columbus/Osu Hotel Columbus
Hyatt Place Columbus/OSU Ohio

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