I booked my trip on Priceline, and read all the details provided to me. My wife was traveling with children and our 2 small dogs. When she arrived at the hotel after 8 hours of driving, she was told about the pet fee. $150 for the first dog and $50 per dog after that. We didn't know about the pet fee. The person at the counter presented a Priceline screen shot that had the pet fee. I contacted the front desk to discuss this issue. I walked the person through how to book a hotel on Priceline, and she verified that the fees are not on there.

I am in day 2 of discussions relating to this issue. The discussion with the supervisor today contiually led to a statement or,"The fees are on OUR website." I didn't book on the Hyatt webiste, the same as most of you who read this.

I have to wait until day 3 to discuss this with the hotel general manager. I am hopeful that my issue will be resolved, but with the customer service I have received so far, I doubt it. We will not stay at this hotel ever again.

Great place to stay! Had family at the medical center at OSU for three days and stayed at this hotel each night. Very clean and comfortable. Especially liked the size of the room. Like a suite at other hotels, but for a standard fee. Great to have a couch to sit on for watching TV or reading.
The staff was very attentive and eager to please. Will be staying here again when we return to OSU medical center for a 30 day stay.

Really cool hotel with a great layout, perfect location and really awesome staff. We had check in early and made that request in our reservation notes. When we arrived we were greeted with a smile and with "I've already prepared a room for you." Nice! This isn't a full service hotel and the breakfast is what you'd expect. There's a popular local restaurant next store. We were a mile from a shopping area and just 3 miles from OSU.

A great hotel for those with business in the Ohio State University area. Rooms are clearly geared to the business traveler, with a well thought out work area, good lighting, and plugs and outlets for all electronics. The rooms are clean, modern, quiet and bright. Parking is free and easily accessible so there is no fussing with valets or long treks to the garage. Wifi is free, with no password to log on. There is a quality pool and exercise room. Breakfast is served on site free and is adequate but ordinary. Staff are pleasant and helpful. Check in and check out were a breeze. Not, however, a hotel to stay at if you expect to walk to your appointment.