We travel lot and we find this hotel one of the best. Wonderful staff. The GM and Sales Director are very accommodating, humble and helpful. They see to it that all guests are being taking care off. They have shuttle to and from the airport/hotel but I requested the GM if we can ride the shuttle to the seminar. Without any hesitation, he immediately accommodated us. Not only that, it's an honor that the GM itself is the one who drove us to the airport when we checked out because the assigned driver is busy. Though we are away from home, we feel at home to this hotel because of their friendliness. Hotel is clean as well as our room. The bed is comfy and relaxing. Breakfast is good. The only thing is, we can hear the footsteps on the next floor on top of our room but that's no problem with us. For sure, we will choose this hotel again whenever we are in Columbus, OH. Thanks.