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“Great location, good service, need new beds and linens” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Columbus University Area - OSU

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Holiday Inn Express Hotel & Suites Columbus University Area - OSU
2.5 of 5 Hotel   |   3045 Olentangy River Rd, Columbus, OH 43202   |  
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Ranked #37 of 142 Hotels in Columbus
USA
Top Contributor
66 reviews 66 reviews
37 hotel reviews
Reviews in 46 cities Reviews in 46 cities
25 helpful votes 25 helpful votes
“Great location, good service, need new beds and linens”
4 of 5 stars Reviewed July 14, 2014

One of the greatest aspects of the hotel has to be its location. It's close to OSU, shopping, and generally well situated to get around that part of town. There are a couple of restaurants nearby, though you'll need to drive a bit further to get something other than a chain restaurant. The hotel itself was fresh, clean, and decorated with up-to-date glass artwork and collegiate motive decorations.

The downside here was the quality of sleep. The mattress itself seemed old and worn, not offering the quality of sleep from similar hotels. In addition, I had to fight with the sheets all night in order to keep both my shoulders and feet covered. I don't know what it is with many hotels, but they seem to lack the ability to buy sheets that actually fit the bed. Shortcuts like that drive me crazy and ultimately color my entire stay, since quality sleep has to be a first priority for me in any hotel. I'd stay here again, but I'd look elsewhere first.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, July 17, 2014
Musician47,
I would like to thank you for taking the time to post your great review! It is nice to hear that you liked our modern look and feel as it is truly makes us a unique hotel visually. I would like to apologize for the overall lack of sleep quality that you had here. We are always striving to make to make improvements and it because of guest like you that allow us to consistently raise the bar at which we set to meet. We look forward to the opportunity to host you the next time you are in the Columbus area.
Regards,
Ryan Blake
Front Office Manager
Holiday Inn Express OSU
ryan.sintel@gmail.com
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166 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Cortland, Ohio
1 review
4 of 5 stars Reviewed July 3, 2014

This is our first of many stays at this hotel! We stayed here during OSU freshman orientation. This hotel is close and convenient to OSU campus. The rooms are clean and spacious. Beds are comfy. Nice free breakfast.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, July 17, 2014
Petrosky5,
Thank you for taking the time to post your great review! It is great to hear that you enjoyed our recently improved complementary hot breakfast. We look forward being you destination hotel when you are in the Columbus area, if there is anything I may do assist you in any of your stays please let me know!
Regards,
Ryan Blake
Front Office Manager
Holiday Inn Express OSU
ryan.sintel@gmail.com
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Columbia, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

We started at another property across the street for one night that was horrible and couldn't have been more pleased with the switch! Clean rooms, no odors, helpful staff! Nice pool with hot tub and exercise room that while small was updated, clean and accessible. Breakfast was great. Location close to campus. Would stay here again for sure!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, June 26, 2014
Susan,
Thank you for taking the time to post your wonderful five star review. One of things that we pride our selves in, is the cleanness of our rooms. We always strive not only to meet our guest expectations but to exceeded and from the sound of it we did just that. It is also great to hear that you enjoyed our hot breakfast as we have recently upgraded it. At the end of the day.We look forward to the opportunity to host you the next time you are in the Columbus area!
Regards,
Ryan Blake
Front Office Manager
Holiday Inn Express OSU
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massillon, Ohio
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 19, 2014

I have stayed at this property many different times.The rooms (different ones to choose) our clean and spacious. The room is relaxing, bed is comfortable, kitchen is odor free, tidy, a refrige, and dust free. There is a pool for the kids, and a exercise room to get your walk on.The bathrooms were in great shape also. At the breakfast you will fine something for everyone. Eggs, sausage gravy, pancakes, cereal, bagels, dounuts, coffee, juice, milk, yogurt, and fruit. It will get you to lunch, not bad. Beware, the prices go up like any place else when something is going on. (Football games, graduations, conventions, State high school tournaments). It is a good location to OSU, a 3 minute ride. It's access to the highways and main streets are easy to get to. (minutes) Downtown is a 15 minute ride. Every store and restaurant you can think of is nearby. Kroger's ,Kohl's, Big Lots, McDonald's, Canes, Roosters, El Vaquero, and Applebee's, A movie theater is 5 minutes away next Target. You can't go wrong. It's a nice place to stay.

Room Tip: If you want a view, ask for a room facing the street. Not much in the back facing a neighborhood.
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, June 21, 2014
Punjabkh,
I would like to thank you for taking the time to post your great comments. It is great to hear that you enjoyed your stay with us, as we have recently upgraded our hot breakfast. Regarding our rates I do apologize however out rates do fluctuate based upon availbity and what is going on in the area as do all the hotels in the area as well. We look forward to having the opportunity to host you again the next time you are in the Columbus area.
Regards,
Ryan Blake
Front Office Manager
Holiday Inn Express OSU
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Clairsville, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed June 15, 2014

We stayed at this property on June 12 & 13 2014 for a baseball tournament. During the late night hours of the 12th or early morning hours of the 13th the back door glass or our vehicle was smashed and my son's baseball equipment, prescription glasses among other belongings were stolen. After notifying the police, we asked about reviewing the hotel security cameras. First we were told that management needed to view them and then we were told they weren't very clear where my vehicle was parked on the side. My wife then asked about checking the other cameras as there were 3-4 vehicles whose glass was broken and valuables stolen and they were in different parts of the hotel parking lot. No response was given to this request. My wife told the manager that cars being broken into in different parts of the lot indicated that the thieves obviously spent some time in the parking lot looking for things to steal. When questioned how often has this happened, an unknown gentleman remarked to her that this hasn't happened for 5 years. Hotel employees and the columbus PD indicated this same issue has happened at this hotel before within the past year. Local restaurants indicated there was a problem at this HIE and the other hotels in that Olentangy River /OSU area and that the Columbus news had even reported on it. Based upon the theft, I talked to the general manager about possibly comping our rooms or if there could be any consideration given over what happened. His very defensive response was that no he couldn't as the parking lot was used at our "own risk". I told him that we were not expecting him to pay the well over thousand dollars and insurance deductibles and had we have known our stuff was at risk at this hotel we would've taken everything into the hotel room. (We've stayed at other Columbus hotels and have not had any issues). The manager again declined any consideration for everything we'd been through and was told that we use trip advisor. He said we'd better be careful as his attorney's review what is written. We later spoke with another break in victim's teammate who said that those who had their cars broken into should have had their rooms comped and that the manager had also threatened his teammate with attorneys when told that they also used trip advisor. The only bright side to this place was that is was fairly clean and that the maintenance guys helped with cleaning all of the shattered glass from our vehicle. It seems that the management of this property aren't concerned with their customers and based upon their proximity to OSU assume they will have customers regardless of their treatment of them. We contacted corporate holiday inn and was advised that they are franchises and that what happened is a "legal matter", which it isn't. It's just poor customer service. We nor our travel baseball organization which consists of 4 teams will use holiday inns in the future.

Room Tip: Go somewhere else or if you stay there take everything from your vehicle and don't park anywhere...
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  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manav s, Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, June 16, 2014
I think its important for the trip advisor community to understand that first, the guests were all advised we are in the best neighborhood here in Columbus, Ohio right at the Ohio State University.
Anywhere in this city, good location or not, we have signs around the parking lot advising guests that they park at their own risk. This is just standard hotel signage. This particular guest left electronics on the windshield exposed, computers and an iPad on the front passenger seat. Our hotel parking lot is beautifully lit with LED lights. Leaving expensive electronics which are clearly exposed is not something we have happen. The management did make the guest aware that this is the second time this has happened in 4 years, the police never mentioned it happening several times as the guest has stated. The guest came in demanding a full refund for his whole group and to stay on the hotels expense for the next night. He was made aware that there is nothing the hotel could do due to negligence on his part for a) leaving electronics in open view on the passenger seat, and b) creating a commotion in the lobby and demanding all free rooms. WE did advise you as you mentioned you would get the whole group to tarnish the hotel that our in house legal consul would make sure nothing incorrect and slurred be posted.
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A TripAdvisor Member
4 of 5 stars Reviewed June 15, 2014

I chose this place due to a family member in a nearby hospital. Checked in at 2:30 AM and they even allowed a late checkout. Great breakfast and clean room. Would highly recommend! My husband said it was the nicest one we have stayed in while in Columbus and raved about the breakfast.

Stayed June 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, June 23, 2014
Thank you for taking the time to post your great review! It is great to hear that we were able to accommodate you during your stay with a late checkout. It is also nice to hear that you enjoyed our newly upgraded breakfast. We look forward to hosting you the next time you are in the Columbus area!
Regards,
Ryan Blake
Front Office Manager
Holiday Day Inn Express OSU
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Ohio
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 15, 2014 via mobile

The hotel itself was nice but we picked it mainly that it was listed as having shuttle service to and from OSU hospital. When we checked in Friday, we were told "oh-that's only available Mon thru Thurs". The person at the registry desk was rather cocky about it and told me that we should have called to verify that. When you list services on a paper at hospital stating you have them- it should be available 7 days a week as hospitals are open 7 days a week.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, June 24, 2014
Pixchick64,
Thank you for taking the time to post your review. The gentleman you spoke to upon check-in was correct, we currently run the shuttle Monday through Thursday from 8am to 8pm at night. The reason for this is because during the weekends there are typically big events going on and due to the excessive traffic we do not run the shuttle. I do however sincerely apologize for the confusion, as we will look into this issue. We truly value your feedback and will review to ensure that the information OSU has matches to what are actually policy's are. We look forward to hopefully having the opportunity to host you the next time you are in the Columbus area.
Regards,
Ryan Blake
Front Office Manager
Holiday Inn Express OSU
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Columbus University Area - OSU

Address: 3045 Olentangy River Rd, Columbus, OH 43202
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#28 Family Hotel in Columbus
#35 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Columbus University Area - OSU 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Enjoy the Holiday Inn Express & Suites located right outside of downtown Columbus, in the heart of the Ohio State University! This is an upscale luxurious hotel with every amenity you can think of. We offer a free extended hot breakfast as well. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Columbus University Area - Osu
Holiday Inn Express Hotel & Suites Columbus University Area - OSU Ohio

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