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“Value for your money, great location” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Columbus University Area - OSU

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Holiday Inn Express Hotel & Suites Columbus University Area - OSU
2.5 of 5 Hotel   |   3045 Olentangy River Rd, Columbus, OH 43202   |  
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Ranked #28 of 142 Hotels in Columbus
Certificate of Excellence
Alexandria, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Value for your money, great location”
4 of 5 stars Reviewed September 11, 2013

Friendly staff, spacious rooms, very clean, free wifi. Breakfast is ok but I wish the coffee was a stronger brew. While the linens are always clean, they are starting to show some wear. But overall, still my favorite hotel near campus. Book early if you're coming for football weekends.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, September 23, 2013
Dear 4everBucks,

Thank you for taking the time to let us know you appreciate us. We strive daily to exceed guest expectations and be your home away from home. I will share your concerns with housekeeping; thank you.

We look forward to seeing you in the future. Cheers!

Best Regards, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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195 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Ironton
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

This hotel is a great choice to make if you are trying to stay close to the campus but yet be far enough away to enjoy peace and serenity of being in a big city. Love the hotel...it is clean, staff is hospitable, accommodations are new and up to date. Breakfast is top of the line not just juice in a cup or yogurt. You get eggs, sausage, waffles, etc.

Room Tip: Unfortunately when I chose to go I didn't have much choice to choose for a room. A nearby event...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, September 7, 2013
Thank you very much for sharing your refreshing comments on your recent experience with us at The Holiday Inn Express & Suites- OSU. It’s our goal as a team to provide a relaxing and enjoyable experience; as well as to provide excellent hospitable service. I am elated to hear you enjoyed all the amenities provided to you as our guest. We look forward to having you with us again.

Best Regards,
Midalina Maldonado
Front Desk Manager
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 19, 2013 via mobile

Very comfortable suite-very roomy. Clean room, friendly staff, great location. Would definitely stay here again. Highly recommend. This hotel was actually recommended to us by a professor at OSU because we were unfamiliar with the area. We weren't disappointed.

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, August 25, 2013
Dear Smdaley,

Thank you for choosing to stay with us at The Holiday Inn Express & Suites-OSU and for taking the time to share your great experience with us. We appreciate your kind words regarding our staff, hotel, amenities and location. We hope to have the opportunity to welcome you back again soon.

Sincerely,

Midalina Maldonado
Front Desk Manager
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Atlanta, GA
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 6, 2013

Stayed four nights during a trip to visit family. Great location central to most things in Columbus, right off route 315 and very close to OSU. Easy access and parking. Lots of nearby restaurants, stores, gas stations, etc. and a Kroger on one side. N. High Street is just a five minute drive and has many interesting local places to eat. The hotel area is older and has a mix of both older and newer in-fill buildings, stores, etc. I felt comfortable in terms of safety, and I'm picky about that (the crummy looking muffler shop next door is an anomaly - don't worry about that when you drive up).

We booked a suite. It was a small extra fee (I think $10 or so) and adds a couch/table area in the room. Well worth it. Huge room! Good layout. Everything spotlessly clean and very comfortable. Much nicer than I would have expected. Very quiet - no noise from adjoining room TVs or occupants the entire time, even though the hotel was full. Indoor pool, hot tub and workout room were all also immaculately clean and looked inviting, though we didn't use them. Wi-fi was a little weird. Worked without the password at all for a couple of days, then started asking for a password and wouldn't accept multiple ones they provided. Finally got one that worked for remainder of the stay. The staff was helpful and friendly.

Breakfast is served in a pleasant and attractive room, and breakfast attendants kept it clean and well stocked. Eggs, sausage, pancakes, cereal, biscuits, fruit, yogurt, juice. Not great quality, but good enough. I wish the coffee was better.

A few of the TV channels were snowy on the first day, just a minor little issue. Hubby finally called the desk and a maintenance man knocked on the door in less than five minutes. Wow! Simple connection issue and all was fixed. Then we got a follow up call making sure all was well. Very impressive process.

Overall it was a great experience, especially for the price, and I will happily stay here again next time I'm in Columbus.

Room Tip: Room key card allows you access through doors on both sides of hotel. You can park on the sides and...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, September 3, 2013
Dear Jayde100,

Thank you for your comments and for giving the Holiday Inn Express and Suites- OSU the opportunity to make it right. We look forward to seeing you again in the future.

Best Regards,
Midalina Maldonado
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Top Contributor
189 reviews 189 reviews
27 hotel reviews
Reviews in 41 cities Reviews in 41 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed August 2, 2013

I wasn't expecting much from a "Holiday Inn" but this one excelled on many levels. First, the staff were all extremely friendly and helpful. Secondly, the hotel is in a very convenient location to the university and Ohio State Medical Center which is why we were there, and several close by restaurants including Bob Evans and some others. Also, it has a shuttle which take you for free within a two mile radius to other locations. The hotel was clean, had nice design features and felt like a "Hampton Inn" in some ways, others not. They are definitely on the right track but need some improvement, particularly breakfast. Also, we reserved a "one bedroom suite" which turned out to be a long room which included a sitting area with pull out sofa, table and two chairs, fridge, microwave... a bit misleading since no separate room or divider from the bed area. However, it was very clean and the bed was comfortable. Breakfast was subpar. No waffle maker like Hampton and eggs were awful. Not many choices other than cereal and breads, poor selection of muffins, some yogurt. Other than the breakfast, can't go wrong with this property. The staff were particularly well trained and friendly. Thumbs up to Holiday Inn. Now, work on that breakfast!

Room Tip: Be aware that one bedroom suite is one long room. That being said, it has both a pull out sofa and...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, August 25, 2013
Dear Travelforless,

Thank you for choosing to stay with us at The Holiday Inn Express & Suites-OSU and for taking the time to share your wonderful comments. We strive to exceed the customary; We appreciate your kind words regarding our staff, hotel, amenities and location. We hope to have the opportunity to welcome you back again soon.

Best Regards,

Midalina Maldonado
Front Desk Manager
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Greenville, South Carolina, United States
Top Contributor
97 reviews 97 reviews
6 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 1, 2013

Our stay was for a reunion with old college buddies. The location was great for our visiting the campus. Also, close to several campus restaurants. The breakfast was very good.
I was a little surprised that the sheets did not get changed everyday (I always mark them in the corner when I check in to see if they are changed)
The pool looked nice as well as the exercise room - neither of which did we use however.
We happened to pick the weekend of the girls softball world series - they got a little noisy, but not too bad.

Room Tip: Don't stay here when the girls softball world series is happening - a little noisy
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, August 25, 2013
Dear MilesL44,

Thank you for choosing to stay with us at the Holiday Inn Express & Suites- OSU your comments are appreciated. I want to take the opportunity to apologize that we did not meet all your expectations and to thank you again for sharing your concerns and these will be discussed with our team for improvement.
We hope to see you again when your in the Columbus- OSu area again.

Best Regards,
Midalina Maldonado
Front Desk Manager
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West River, MD
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 31, 2013

My son and I recently stayed three nights during a visit to OSU. The hotel lobby and rooms were nice. Beds were fine. Not the worst I have had and not the best. Staff was very friendly. We only had the breakfast once. It was OK, but not good enough for us to utilize on the other days. The issue we had which prevented the visit from being a full five rating is the fact that there were youth sports teams at the hotel at the same time. Kids were running up and down the halls I know at least through midnight. Not sure where their parents/chaparones were at this time. Told front staff after the first night, but once again, the kids were running up and down the halls. I called and they said a bunch of parents are in the lobby and we will address it.

Then after a second night of being kept awake by running children, we were woken up at 4am by people in the room next to us that were so loud it was like they were having a party. They were laughing, talking loud, blared the television and were banging things. I figured they were checking out, but after 45 mintues, I had to call the front desk. I had to blast the AC fan in order to try to drown out the sound. They finally either settled down or left and I was able to fall back to sleep. This is where I beleive improvement is needed. If the hotel is aware of youth groups, they should be periodically checking halls, etc. for extra noice and disturbances. Or, make sure you only put the youth on the same floors, lower floors, and keep other guests away.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, August 25, 2013
Thank you for choosing to stay with us at The Holiday Inn Express & Suites-OSU and for taking the time to share your concerns and comments. We apologize for not exceeding all your expectations and your concerns have been discussed with our management team for improvement; we have looked into many options and feel we have come to solution during game seasons. We would love to have you visit with us again when you’re in the Columbus, Ohio- OSU area.

Sincerely,
Midalina Maldonado
Front Desk Manager
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Additional Information about Holiday Inn Express Hotel & Suites Columbus University Area - OSU

Address: 3045 Olentangy River Rd, Columbus, OH 43202
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Columbus
#19 Family Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Columbus University Area - OSU 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Enjoy the Holiday Inn Express & Suites located right outside of downtown Columbus, in the heart of the Ohio State University! This is an upscale luxurious hotel with every amenity you can think of. We offer a free extended hot breakfast as well. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Columbus University Area - Osu
Holiday Inn Express Hotel & Suites Columbus University Area - OSU Ohio

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