Last night I arrived in Columbus on business after long hard day of work. When I called the hotel, I was pleasantly surprised by the nice voice on the other end, that person was David he informed me that the hotel van was down... But that he would call me a cab. He told me where to wait for the prearranged cab, and that it wouldn't take long. Within a few minutes the cab was there. When the cab pulled up to the Embassy Suites -David came right out and paid the driver. The great service continued from time I called until I checked out this morning. The van driver Kenny told me "whenever you're ready, just come to the podium". I had a hot breakfast in the beautiful dinning room... Then off to the airport. This hotel is only minutes from the airport, it is clean, comfortable and newly designed. The staff is working extra hard to keep their customers happy. There was only one young lady cleaning the tables in the dinning room -she was not very friendly -but I will not let her -spoil this review. This hotel is great.