Check with hotel weeks prior to reservation to make sure a good fit for a wheelchair bound family member. Arrived at hotel approx 2:15 pm to see if we could check in early. Manager had previously told me that an early check in would not be a problem. Desk clerk not available, after waiting several minutes she appeared. After flipping her hair a couple of times, clerk told me to have a seat and she would let me know when it would be ready. Waited 15 minutes before leaving to see a movie. Had asked if the assigned room was the only accessible room before leaving, was told only accessible room in hotel. Really? Returned after movie and dinner to check in. No bartender at manager reception, oh well. Had reserved room wth accessible tub as stated in room listings online. Given roll in shower room ,not an option for particular disability. Attempted to make it work, requested shower chair. Brought a wobbly shower chair, very unstable and unsafe. When confronted with reservation confirmation and a picture of accessible bathtub on company's website, was told that a roll in shower was a tub because it had a lip that prevented water from leaving shower area.???? And didn't know why picture was of an accessible tub. Asked if it was possible to move to sister hotel across road, was told "their setup is the same as ours". Claimed she had made call earlier to inquire about same. When I confronted her with the info that I had called and sister hotel had accessible bathtubs. Admitted they did have accessible bathtub at sister hotel. I know it was the holiday but really I felt like I was being blown off because it was a holiday. Sorry guys, I have worked most holidays for 26 yrs and I mean really worked as in work my butt off. Don't want to work holidays, take a different job. Probably a great hotel if you don't have any special needs. Acted as if the staff was more special than guests. Oh and the polite young man that brought shower chair, stated that chair was wobbly and all the shower chairs are wobbley. Let's see what happens when someone slips off chair and has a fractured hip or subdural hematoma. Like to be in the jury on that one. Always had good experiences at Embassy in the past, not here. :(

So in town for concerts, one at OSU another at Nationwide Arena. So we spent 2 nights here to relax everyone for a great show the next night. TV stations wanted to interview the 1964 top groups that are still out performing like it was yesterday. I was 14 when I met them dancing on a CLE rock show, then getting jobs with Shindig, Hullabaloo & NBC shows. I lost my rocker husband to cancer last April, so many are showing up & including me in their fun. I book the rooms since I am HiltonHHonors & get great deals being GOLD. 25,000 points for a stay in rooms with 2 beds & pullout couch & my room with a king bed & jaccuzi. Breakfast is a party for all of us with the chef knowing us all & he gets tix to the show. So he cooks stuff that no one else ordered & brings it to the table where we are buffet style that all get some of everything. Fresh fruit bowl, omelettes with italian sausage & red peppers, regular sausage & green peppers, even peanut butter & jelly sandwich for the lead singer's kid. I wanted french toast & got it with sour cream & regular cream & fruit topping. He had to do a dozen more since I never got a bite of the first one. Then we return after the show to champagne in my room & all get to sit in the jacuzzi (4 fit at once). So do not be afraid to ask for something you have a taste for.

Beds are very comfortable, no complaints from anyone & we all love the Managers party from 4-7 with free food & booze. Then he gets to go with us to the show as company for me. Then I drive home with my friend & the rest go to the airport to fly to various cities they live. He goes to England in a few days. The front desk clerk just loved his voice and his smile. She also remarked that he was grey when he checked in with me & now he is blonde. I told her he lost 20 years also & she agreed with his blue eyes. 25 mins & $3.13 for the box of good stuff from Revlon. I told her she get an award for great attention. He gave her a CD.

Beautiful rooms, friendly staff, convenient location. Great, made to order breakfast. This Embassy Suites meets and exceeds expectations. Good value for the money. Easy access to both airport and Interstate.

I stayed here few times while I was working in the area. They have free shuttle to/from airport, unless it's too late at night. I think they stop at 10 pm or around. They also offer shuttle to downtown or neighboring areas. Free breakfast, great location.