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“Excellent Stay” 5 of 5 stars
Review of Embassy Suites Columbus - Airport

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Embassy Suites Columbus - Airport
3.5 of 5 Hotel   |   2886 Airport Drive, Columbus, OH 43219   |  
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Special Offer
AAA Family Fun Package
Ranked #7 of 142 Hotels in Columbus
Certificate of Excellence 2014
Durango, Colorado
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed June 17, 2012

This was my first stay at an Embassy Suites. I am glad that I listened to the Tripadvisor reviews! It is very close to the airport as it took us less than five minutes to get there. We had a wonderful stay and enjoyed the complimentary cocktail hour. They offered cheese, crackers, fruit, chips & salsa/guacamole and something else although I don't recall. Soda and beer were complimentary but I'm not sure about other drinks. The complimentary breakfast buffet in the morning was good as far as hotel breakfast goes and the staff was very pleasant. There were a lot of kids/teens and it was very noisy in the lobby, but we didn't hear a thing from our room on the top floor. The suite was very clean and comfortable which provided a good night's rest. What more could you want?

Room Tip: Stay on the highest floor for a quiet room.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbustraveler2, General Manager at Embassy Suites Columbus - Airport, responded to this review, June 18, 2012
Dear DasKins:

Thank you for taking the time to review the Embassy Suites Columbus-Airport. We appreciate that you chose to stay with us, and the positive comments that you shared. We look forward to seeing you again the next time you stay in Columbus. Thanks again.

Sincerely,

Michael Cooney
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522 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 16, 2012 via mobile

Very friendly at check-in. Room was fine and clean. Shuttle to airport great and prompt. Only downside was a baseball tournament going on and many kids at property and loud at times.

Stayed June 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbustraveler2, General Manager at Embassy Suites Columbus - Airport, responded to this review, June 18, 2012
Dear Pulmjim:

Thank you for the positive comments, and for choosing to stay at our hotel. I'd like to apologize for any inconvenience you were caused by the youth athletics team, and I hope that you will choose to stay with us again.

Sincerely,

Michael Cooney
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Sheboygan Falls, WI
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 9, 2012

I travel a modest amount on business. My stay at this property was easily one of my very best hotel experiences. Week day front desk staff demonstrated a genuine customer service concern. Facility and room were very clean and inviting. Breakfast, manager's reception and dining were above average.

Kenny Russell, hotel transportation specialist, is an exceptional hotel staff member. His attitude and actions demonstrate an absolute dedication to customer service. If Kenny managed customer service for the airlines, flying would again be a pleasurable experience.

The weekend front desk staff did an acceptable job, but it was hard to tell if they provided customer service because they really believed in it or because it was part of their job. Note: the weekend level of service was quite acceptable, it just suffered in comparison to the week day staff (which was outstanding).

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbustraveler2, General Manager at Embassy Suites Columbus - Airport, responded to this review, June 18, 2012
Dear GDMSheboyganFalls_WI:

Thank you for sharing your comments about the Embassy Suites Columbus-Airport. We have many wonderful associates at this property, and Kenny Russel is definitely one of our very best! I will be sharing your comments with our entire front office team, to recognize Kenny for the impact he had on your stay.
We appreciate that you chose to stay with us, and we hope that you will visit us again the next time you are in Columbus.

Sincerely,

Michael Cooney
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Perrysburg, Ohio
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 6, 2012

We stayed here for two nights while attending a swim meet at OSU. The hotel was clean and modern. The beds were comfortable and the rooms had a very nice layout. We were on the 7th floor and we did not have any issues with noise from the halls or from outside. The air conditioning unit was well positioned and very quiet. We really liked the fact that the bathroom had access from both the bedroom and the kitchen area. The hotel is about 10 minutes from campus but there are not really any restaurants within walking distance from the hotel. Breakfast on the weekends begins at 7:30 and we had to be at the pool by 7:15 so the staff offered us a box breakfast which included cereal, milk, a muffin, a snack bar and a fruit. The breakfast buffet was very good and not overly crowded when we were there. The line for omlets was reasonable and they were quite good. We were always at the pool for finals so we were not able to attend the afternoon snacks and drinks. We also did not have the opportunity to go to the pool so I cannot comment on that. We did order room service one night and the service was quick and the food was good. Overall, this was a great stay and we will definately stay here again when we are in town for the next swim meet.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbustraveler2, General Manager at Embassy Suites Columbus - Airport, responded to this review, June 18, 2012
Dear born2sail:

Thank you for taking the time to share your comments about your recent stay. We appreciate the kind words, and look forward to having you back the next time you travel to Columbus. Hopefully, next time you're with us you'll have the opportunity to experience more of the amenities that the hotel offers, including our nightly manager's reception. Thanks again for choosing our hotel.

Sincerely,

Michael Cooney
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Sylvania, Ohio
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 28, 2012

Had a next day flight from Columbus Airport, stayed with my husband and two adult sons. Booked on points and couldn't find a sleep, park and fly rate. No problem they just charged me an additional $10 for the weeks parking.
Nice modern hotel with Airport Monitors in the Lobby and Free Airport Shuttle.( You need to book the shuttle ahead of time)
Very friendly and helpful staff. Kudo's to Sophia who helped me on our return when our flight was delayed.
Room was spacious, had a good sized couch also which one of my sons slept on and found comfortable.
Nice managers reception started at 5:30PM and finished at 7;30PM. Only negative was they ran out of snacks very quickly and did not replenish them.
Restaurant on site but limited menu and very slow service. We ordered a Pizza, Big mistake it was obviously a Frozen Pizza and tasted like cardboard. Staff though were very friendly just slow service.
Buffet Breakfast was fairly good, they offered Omelettes to order.
Did not use the Pool but it looked fine. Exercise equipment was also fine, used by my husband.
Having stayed at most of the Columbus Airport Hotels now I can definitely say this is the best in all aspects. We will definitely stay there again. Highly recommended.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbustraveler2, General Manager at Embassy Suites Columbus - Airport, responded to this review, May 30, 2012
Dear bmutgi:

Thank you for taking the time to review your stay at the Embassy Suites Columbus Airport. I was pleased to hear that overall you enjoyed your stay; however, I would like to apologize for the slow service and poor pizza you encountered in our restaurant. I have addressed your concerns with our Food & Beverage team, and we have even started looking at different recipes for our pizza, based on your comments.

Again, thank you for sharing your comments. We look forward to welcoming you back the next time your travels bring you to Columbus!

Sincerely,
Michael Cooney
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Lititz, Pennsylvania
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 27, 2012

We stayed here on a cross country trek, and this is probably the nicest Embassy Suites in the country, and certainly the best one in the Columbus area. The property feels brand new, the rooms and bathrooms are nice and large, and the breakfast area was excellent.

We came in late, and were greeted by the night security guard in the parking lot. After getting checked in we found everything in order and had a great night sleep. The room had a nice view of trees, which isn't a huge deal but beats a lot of the views I'm used to in hotels...

Breakfast was good, and our stay was excellent. Stay here!

Joel

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbustraveler2, General Manager at Embassy Suites Columbus - Airport, responded to this review, May 28, 2012
Dear mythrenegade:

Thank you for sharing your comments about your recent stay. I was very pleased to learn that you enjoyed your time at the Embassy Suites Columbus Airport. We are very proud of the hotel and strive to make sure that we keep it in "like new" condition. More importantly, we strive to ensure that each of our guests receives service that is reflective of the property's condition.

We hope that you will visit us again, should your travels bring you back to Columbus. Once again, thank you for taking the time to share your positive feedback with the Trip Advisor community.

Sincerely,
Michael Cooney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 19, 2012

I travel quite a bit for work and I am always very happy with my stays at the Embassy Suites. The rooms are large and clean, the staff is always friendly, and the complimentary breakfast and evening receptions are always very good and a lot of fun. Highly recommend this hotel.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbustraveler2, General Manager at Embassy Suites Columbus - Airport, responded to this review, May 20, 2012
Dear dburges2:

Thank you for your favorable review of the Embassy Suites Columbus Airport. We appreciate your feedback and will continue to strive to exceed all of our guests' expectations. We look forward to welcoming you back the next time your travels bring you to Columbus; until then, thanks again and safe travels.

Sincerely,
Michael Cooney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Columbus - Airport

Address: 2886 Airport Drive, Columbus, OH 43219
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Columbus
#5 Romantic Hotel in Columbus
#8 Family Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Columbus - Airport 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
The Embassy Suites Columbus Airport in Columbus, Ohio is the premier full service hotel near Port Columbus International Airport and a preferred choice for business travel, Columbus vacations, and convention guests. The hotel is conveniently located 4 miles from Easton Town Center, 5 miles from downtown Columbus and the Greater Columbus Convention Center, and 10 miles from The Ohio State University.All registered guests receive accommodations in a 2-room suite, access to our evening Manager's reception featuring complimentary snacks and beverages, cooked-to-order breakfast each morning, and airport transportation.Whether visiting Columbus for business, leisure, sports or a convention, the new Embassy Suites Columbus Airport hotel is a central location to all Columbus has to offer. ... more   less 
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Also Known As:
Embassy Suites Columbus - Airport Hotel Columbus
Embassy Suites Columbus - Airport Ohio

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