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“Great Hotel!” 4 of 5 stars
Review of Hilton Garden Inn Columbus-University Area

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Hilton Garden Inn Columbus-University Area
3.0 of 5 Motel   |   3232 Olentangy River Road, Columbus, OH 43202   |  
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Ranked #19 of 142 Hotels in Columbus
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Hotel!”
4 of 5 stars Reviewed December 21, 2012

Friendly staff, great food! Breakfast host was very friendly. Front desk staff great with directions. Great location - I highly recommend this HGI. First floor was a bit noisy but that is with any hotel. Rates were moderate but competitive.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 reviews from our community

Traveler rating
    131
    72
    20
    10
    3
See reviews for
85
26
17
85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Brighton, MI
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 29, 2012

Stayed there Nov 21/22, place was packed due to OSU home game, got in at 1A and the front desk person was excellent, the hotel was fairly new and the room was great.

There was only a paid breakfast for $9.95, and the place was understaffed totally, and very crowded. The waitress took our order (without writing it down) and both our orders were not even close to being correct. My wife asked for a de-caf refill twice from two different wait staff and she never got it. I feel I wasted $20 on a non-meal. I think they have an idea on how crowded it would be on a football weekend, but it appeared no steps were taken to supplement staff. C'mon MAN, FOR $233 A NIGHT.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 11, 2012 via mobile

The man at the check in was very nice, and got us to our room and answered our questions with no problems. Our room,overall, was very clean! The only problem is that it was small. There were four girls In the room so it was pretty crowded. The shuttle is great to have! The man who took us was funny. We live in the country so when my mom asked how he hadn't gone crazy yet driving these roads, he responded, "Thats why I'm medicated." Haha! The breakfast is great. They cook it to order. And they have donuts. I like donuts. Haha! The location is phenomenal. The mall is only 10 miles away, and you're pretty much on osu campus. It was great!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indianapolis, IN
Top Contributor
59 reviews 59 reviews
48 hotel reviews
Reviews in 34 cities Reviews in 34 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 28, 2012

This is a great location and situation if you're heading to town for a game (or anything else on campus). The rooms were comfortable, clean and everything seemed new. Downstairs there is a great spot for breakfast, and the staff was extremely friendly and accommodating. Rates were moderate. We'd definitely stay again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indianapolis, Indiana, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 26, 2012

I was there on business and I was charged for a night I didn't stay there after the front desk representative told me I would not be charged. No one ever called me to fix the problem... I had to call them repeatedly to remind them of the issue. Finally they settled on saying they would send me a check in the mail and that would take up to a month. It's 2012 and I still have to get a check in the mail? We will see if I ever get that check.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indus511, General Manager at Hilton Garden Inn Columbus-University Area, responded to this review, October 29, 2012
We would like to apologize if there was a misunderstanding concerning the refund for the early departure. Your reservation was booked on line through a Hilton Advance Purchase which is a non-refundable rate with a 30-45% discount. To confirm this rate you were notified of the terms and conditions of the non-cancellable nature of the reservation. As a courtesy after receiving your call we agreed to refund you one night room and tax in the form of a check as the hotel did not charge your credit card directly and that information is not available to the hotel. The hotel must issue a refund check, which we agreed to do as a courtesy also noting that this process takes 3-4 weeks for processing.
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Savannah, Georgia, United States
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 26, 2012

Great hotel in a good area. I have business at Ohio State University Medical Center and it is very convenient. The room was very clean, room service was good. Great cookies at the front desk when you check in:) Staff was very helpful. Will continue to stay here when I travel to the area.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Top Contributor
52 reviews 52 reviews
49 hotel reviews
Reviews in 45 cities Reviews in 45 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 11, 2012

Last hotel stay on a long trip, so wanted peace, quiet, and Sunday Night Football. Got all at this HGI property in Columbus. It's right down the road from Ohio State, but a bit more uptown, so it's not rundown by years of parental visits, parties, football home games, etc. Clean, comfortable, convenient to all. Plenty of parking, nice bar.

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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Columbus-University Area

Address: 3232 Olentangy River Road, Columbus, OH 43202
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Columbus
#11 Family Hotel in Columbus
#19 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus-University Area 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Hilton Garden Inn Columbus-University Area Hotel Columbus
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus-University Area Ohio

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