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“Excellent Customer Service by Tasha” 5 of 5 stars
Review of Holiday Inn Columbus-Hilliard

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Holiday Inn Columbus-Hilliard
3.0 of 5 Hotel   |   5495 Maxwell Place, Columbus, OH 43228   |  
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Ranked #55 of 142 Hotels in Columbus
Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Excellent Customer Service by Tasha”
5 of 5 stars Reviewed May 28, 2014

During my recent stay over the Memorial Day weekend, I had the best customer service, per Tasha, the front desk representative.Tasha was extremely kind, and very patient with all customers. And, very accommodating. The hotel was full of teenagers and young kids due to the holiday weekend-sports activities. I thought that I requested to be placed on the highest floor, to avoid the noise. Tasha realized that I wasn’t on the highest floor (without my asking/double checking). Tasha moved me to a room on the highest floor, and was kind to me throughout the weekend.

Will definitely stay there, again.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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76 reviews from our community

Traveler rating
    29
    31
    6
    5
    5
See reviews for
21
13
5
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
USA
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 27, 2014

I've stayed at this hotel several times, most recently within the last couple of weeks. The staff was friendly and professional, the room was clean, and the bed was comfortable. I appreciate having a microwave and refrigerator in the room, and the (free) internet service was good. There are many restaurants (from fast food to moderate dining) and stores nearby, including supermarkets. I was pleasantly surprised to receive a phone call from the front desk asking if everything was alright with my room.

Three things prevent me from giving a five star review. First, because of the number of trailers using multiple spaces in the parking lot we were unable to find a parking space in the hotel lot when we returned from dinner. Second, the faucet in the bathroom sink is placed very close to the back of the sink and the water flow is pretty much straight down, so every time I washed my hands I'd hit the back of the sink (and I have average sized female hands lol). To me, that's bad design. Third, it was a little difficult to control the room temperature and the unit was a bit noisy. During previous stays (and of course in different rooms), I have not found that to be the case.

That being said, I like this hotel and will continue to stay at this location when I need to be in that area. I was comfortable and had a good night's sleep each night.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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O'Fallon, Missouri
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 19, 2014

First of all I want to say "thank-you" to Pam, the hotel agent, who went out of her way to help us Sunday evening.

The coffee maker in our room was defective, but Pam took the time during her busy schedule to help us by replacing it.

She made us feel welcomed when we arrived which was of great help to us as we had been on a long road trip that day.

Holiday Inn serves a wonderful breakfast as well.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
74 reviews 74 reviews
22 hotel reviews
Reviews in 37 cities Reviews in 37 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 28, 2014

This is the best Holiday Inn I've stayed in! Very friendly and nice staff. Everyone is very helpful!! Close to shopping and restaurants !! The rooms are great! Very clean!! They make you feel like you are home! I feel the staff at this hotel deserves a award, they have a hotel and staff that they can be proud of!!! Very helpful in suggesting places to visit! Would stay there whenever I am in Columbus!!!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
133 reviews 133 reviews
133 hotel reviews
Reviews in 93 cities Reviews in 93 cities
400 helpful votes 400 helpful votes
4 of 5 stars Reviewed April 15, 2014

I stayed for a night while on business in the area. All the other positive reviews are correct, and well deserved. The property seems quite new, is close to the highway, and many restaurants, gas stations and shopping close by, although not really close enough to walk to except a Cracker Barrel.

Inside is new, fresh and modern. Room size (at least mine) was average, but very clean, and all in good working order. The bed was very comfortable, television great, etc. The only minor complaint would be the speed of the wifi as the hotel filled up.

All in all, an excellent choice if in the area.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yspilanti
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 25, 2014

Had to find a hotel without knowing the area at all. This hotel looks brand new. Nice and quiet, comfortable and close to plenty of restaurants. Easy to get to from the expressway. Would stay again in a heartbeat.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review, April 16, 2014
Dear BP242,

Thank you for your great feedback about our hotel. We are so pleased to be able to give to exceptional service to you and your family. We hope that we can be of service once more here at the Holiday Inn Columbus-Hilliard.

Warm Regards,
Snowreena H.
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Ky
Top Contributor
88 reviews 88 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 28, 2014 via mobile

Stayed at this hotel while attending a cheerleading competition. Staff was very nice and it is well kept. My only complaint was there were several short hairs in the tub upon arrival and when I grabbed a towel there was a long black hair woven in the threads-gross! If they work on these issues I would consider staying again if I return to the area.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review, March 2, 2014
Dear JackJo,


We appreciate your 4 star review and feedback on our hotel. My team will be pleased to hear that they gave great service to you during your stay. I do apologize for the missed hairs in the tub. This will be addressed at our next meeting and we thank you for informing us about this issue. This review gives a room to improve and become a better location. So thank you again! We hope that you come back and visit soon.

Warm Regards,
Snowreena H.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Columbus-Hilliard

Address: 5495 Maxwell Place, Columbus, OH 43228
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
Ranked #55 of 142 Hotels in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Columbus-Hilliard 3*
Number of rooms: 106
Official Description (provided by the hotel):
Welcome to the brand new full-service Holiday Inn Columbus - Hilliard, Ohio located off of I-70 just west of downtown Columbus. Our Columbus - Hilliard hotel is located near all of Columbus favorite attractions: Columbus Zoo & Aquarium, Muirfield Village Golf Club (home of the PGA Memorial Tournament) and only 10 minutes from downtown Columbus & Port Columbus International Airport (CMH). If traveling on business, we are at the front doors of several corporations: UPS, FedEx, Ohio CAT, Yellow Freight, MARS & Big Lots to name a few. With our on-site restaurant & lounge you will be able to park your car for the evening and stay at the hotel for all your needs. Relax in our indoor pool, work-out in our 24-hour fitness center or stay connected with work & family with free high-speed Internet access throughout the building. Our Columbus - Hilliard hotel has meeting space for up to 100 to host your meetings or social events. Our Columbus - Hilliard hotel offers relaxing rooms featuring stylish decor & amenities, including a microwave/refrigerator, wired/wireless HSIA, 37 HDTV and the best night sleep ever. Our Holiday Inn Columbus - Hilliard, OH hotel is your home away from home. ... more   less 
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Also Known As:
Holiday Inn Columbus-Hilliard Hotel Columbus
Holiday Inn Columbus-Hilliard Ohio

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