I travel quite a bit with my job and this was without a doubt one of the best hotel experiences that I have ever had. The hotel was extremely well appointed, quite, and the rooms were absolutely top notch. I don't understand the complaints that others listed with the parking. It's a secure, gated lot in a downtown area and right across the street from the hotel. We thought it was worth 10 dollars for the security and peace of mind. Beyond the hotel itself, this staff, without exception, is one of the most professional and accommodating that I have ever met. Miss Melinda welcomed up when we checked in and was very friendly and courteous as she quickly checked us in. Within 5 minutes of us being in the room, she called to make sure that the room met our expectations and asked if there was anything else that we needed to make our stay more enjoyable. Because there are three members in our family, we asked for an extra towel and washcloth. Within 3 minutes, Miss Melinda herself was knocking at our door with the extra bath linens. My wife and I agreed that we had never experienced anything like that before and chalked it up as an exception but the solitary professional that you occasionally meet while traveling. However, the next morning during our checkout, we met Miss Ruby and Miss Haley and both had such a sunny disposition and demeanor of dedication that we get help but to get back on the road with uplifted spirits. All three of these ladies obviously enjoy their jobs and it shows completely in their interactions with the customers. This stay was a first rate experience made complete by the professional and accommodating courtesy of Miss Melinda, Miss Ruby and Miss Haley. Someone at Red Roof obviously understands the importance of training and development of the staff that represents their company to the public. We will be staying here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happy New Year to everyone reading our hotel reviews!! I want to thank you for telling us how much you enjoyed your visit in our hotel and for complimenting us for our professional service. Melinda, Ruby and Haley will be thrilled to read your comments about their individual attention to your needs. We are glad you will be returning for another stay, as we truly value our repeat guests. Hope you enjoyed our free continental breakfast, free Wi-Fi connection and our 100% Smoke-Free hotel environment. Pleased return so & often.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.