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“Meh.” 3 of 5 stars
Review of Renaissance Columbus Downtown Hotel

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Renaissance Columbus Downtown Hotel
3.5 of 5 Hotel   |   50 North Third Street, Columbus, OH 43215 (Formerly Adam's Mark Hotel)   |  
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Ranked #39 of 142 Hotels in Columbus
Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Meh.”
3 of 5 stars Reviewed February 27, 2011

First, the hotel IS in walking distance to the Arena District -- but it is quite the hike. We picked the hotel because it was 'close' to the concert venue, but we passed many other hotels that were closer in proximity. We were so far from the Arena District that it wasn't even listed on the handy pedestrian street map signs located around the hotel. Luckily, walking around vacant downtown Columbus in the middle of the night is pretty safe and we made it back to the hotel without incident. Based solely on location, we would not stay at this hotel again if we're only in town for a concert.

Second, I was not impressed with the service I received at the hotel. We booked the romance weekend getaway package directly from their website and not a third party room reseller. We were promised champagne, breakfast and late check out. At check-in we were told that the champagne would be right up. We sat in our room - captive - for about 45 minutes before the champagne made it up. We just wanted to leave the room and grab some dinner, but we had to stick around because 'the champagne would be right up.' The next morning, I called the front desk to ask what time our late check out was scheduled for. The associate on the phone was quite rude and told me a late check out was not in my "portfolio." I explained that I booked the package with the late check out and she said that they could not honor it because the hotel was overbooked. At this point I was upset and ready to walk down to the front desk to show them my reservation on their website. The ONLY reasons we booked the hotel was for closeness to the concert venue and late check out. Finally, the woman on the phone relented and told us we could stay until 1pm, but if we did not check out by then we would be charged for an additional day and the rate she quoted was double what I paid for the room. Displeased with the service I received, I left the room by 11am -- which was too late for the breakfast we were promised. Based solely on the rude associate, we will not stay in this hotel again.

Third, I hate to leave a negative review because I am not a negative person, so let me list the things that were 'good.' Our room was neat and clean (though I was turned off by the $12.95 internet usage fee). I really liked the Aveda products stocked in the bathroom. The staff in the bar were friendly and quick with the drinks.

I would not recommend this hotel to a friend. Sorry.

  • Stayed February 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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366 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Alliance, Ohio
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 13, 2011

To start, the staff at the hotel was phenominial, very friendly and helpful. The rooms were clean, well kept but on the small side. The bathroom was especially small. Typical noisey hallways with doors slamming every two minutes. The beds were comfortable, and clean (no bugs, my wife checked). Great view of the city due to the fact that it's in a great location in the city. We walked to the Nationwide Arena from the hotel in a matter of minutes. We also had several good meals at Latitude 41. There is an excellent selection of very nice restaurants nearby. One thing that I noticed was they like to nickel and dime you to death with features that are usually free at other hotels. Overall experience was very good and we would stay there again.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ontario
Top Contributor
70 reviews 70 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 7, 2011

I stay here periodically when I travel on business.

I really enjoy the location downtown Columbus, there are many really great pubs and restaurants within a short walk.

I find the bathrooms to be quite small, but they are clean, modern, and functional. The fitness center better than many hotels, but as with most hotels it is missing a few things I would like to use.

The decor in the lobby and lounge areas downstairs are very nice.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Far unlit unknown
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 26, 2011

I stayed at the Renaissance for two nights when I attended an event in Columbus over the summer. I'd booked a suite, which was a great value, well-sized, and very clean. The staff was helpful and courteous, and housekeeping was friendly and very efficient. I utilized room service for a couple of meals and the service was fine, but the food was a bit disappointing. I was also a little put off to discover that a breakfast buffet was the only option available in the restaurant when all I really wanted was a bowl of oatmeal and a cup of coffee. Overall, a good stay and the hotel provided pleasant accomodations for the weekend I was there.

  • Stayed August 2010, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ohio
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 17, 2011

I have stayed here many times. Very nice hotel. Great people, great service, nice location, and a very good restaurant...not a typical hotel dining experience. As for the people who complain about a lack of ammenities or service, all I can say is if you want 5-star service, don't book through Priceline. Do you REALLY think you're going to get anyone to go above and beyond when you're paying $80/night and others are paying $150/night? If you're booking through Priceline, you'll probably get exactly what you pay (or don't pay) for.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Il
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 2, 2010

Second time I have booked the Renaissance via Priceline (i.e. did not know for sure what hotel I would wind up with). Via Priceline wound up paying $80/night for Thanksgiving weekend and the place qualifies as an excellent value at that rate. But overall just did not seem to be a top level experience - would have been frustrated to have paid full cost. Examples of problems: Arrived late in the evening. Room with two double beds just had fairly light blankets on them. One extra blanket in the room for the two beds. Person in second bed thought she would be OK, but actually was a little cold during the night. Next AM we called to get an extra blanket, which they brought - but with two beds, you would think they would supply extra blanket for both. Relative staying down the hall mentioned that they had quilts on their beds. I would have expected our room to have been made up with quilts. Called from their room to request quilts. Came back in the evening to find one bed with a quilt and nothing added to second bed. Had to call again to get second quilt. There were other problems of this level. Nothing terrible; but just not the kind of attention to detail that I would expect from a place that is marketing itself as an elite hotel. Previous visit in March of this year had similar problems. Would have no problems staying here if I make a Priceline bid at a cheap price and Renaissance accepts it - but I'll be hoping the Hyatt says yes to that bid instead of the Renaissance

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ontario
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 14, 2010

Nice hotel, clean & surprisingly very quiet. Great Location, in the heart of down town Columbus... close to all amenities. Beautiful city... doesn't feel like a large city, yet has large streets to get around easily. I would stay again... if I'm ever back that way again.

  • Stayed November 2010, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Columbus Downtown Hotel

Address: 50 North Third Street, Columbus, OH 43215 (Formerly Adam's Mark Hotel)
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Columbus Downtown Hotel 3.5*
Number of rooms: 408
Official Description (provided by the hotel):
Relax in over 400 luxurious Columbus hotel rooms with upscale amenities and contemporary styling while enjoying stunning views of downtown. Let the colorful art of local artisans guide you to the rooftop terrace for relaxation in a uniquely urban poolside oasis. During your stay, explore top attractions from this hotel in Columbus, OH near Nationwide Arena, Columbus Convention Center, and The Ohio State University. Tantalize your palate at Latitude 41, a Dean James Max destination restaurant using local products and naturally-raised meats to create uniquely-simple dishes, or wind down with bar selections at the chic and vibrant Bar 41. For exclusive gatherings, enjoy a Columbus, OH hotel with tastefully renovated indoor and outdoor event space that provides an ideal backdrop for business functions and wedding celebrations. Feel the energy of the state's capital at the Renaissance Columbus Downtown Hotel. ... more   less 
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Also Known As:
The Columbus Renaissance Hotel
Renaissance Columbus Downtown Hotel Ohio
Columbus Renaissance

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