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“Close to Polaris” 5 of 5 stars
Review of Hilton Columbus/Polaris

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Hilton Columbus/Polaris
3.5 of 5 Hotel   |   8700 Lyra Drive, Columbus, OH 43240   |  
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Ranked #8 of 141 Hotels in Columbus
Ashtabula, Ohio
Top Contributor
99 reviews 99 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
68 helpful votes 68 helpful votes
“Close to Polaris”
5 of 5 stars Reviewed March 28, 2013

Our trip to Columbus was to shop at Polaris. What a nice surprise when we realized that this hotel is right there. You can walk right across the parking lot. A little confusing when you enter the hotel as I couldn't see the registration counter. Two young men were working and they we very neat and professional. Our room was very clean. The bed was so comforatable we didn't want to get up in the morning. Check out was smooth. The young ladies were not as business-like looking as the young men but very nice. Worth the money if you are visiting at Polaris.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy H, Director of Sales at Hilton Columbus/Polaris, responded to this review, April 1, 2013
Dear Ohiosailor,
Thank you very much for taking time to write a review on our hotel. We appreciate any and all feedback from our hotel guests. All our staff takes pride in delivering the best customer experience at the Hilton Columbus/Polaris. We hope you choose to stay with us should you return to Columbus, OH.

Sincerely,
Nancy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

Traveler rating
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    23
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Cincinnati, Ohio
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 26, 2013

Within walking distance of Polaris Fashion Center, this property definitely delivers. From check-in to check-out, this full-service hotel is worthy of the Hilton name. The rooms were beautiful and well-appointed and room service (dessert) was quick and friendly. The next morning, we decided to order from the menu rather than having the breakfast buffet--there were a couple of misunderstandings as we ordered (such as ordering soy milk with coffee and getting creamer, then receiving a full container of soymilk with our meal), but overall it was a great experience.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twinsburg, Ohio
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 26, 2013 via mobile

.We stayed here for a weekend. The hotel is absolutely beautiful. The lobby has an up to date contemporary decor. There is the convenience of a bar and a full service restaurant. There is a pool and gym that is very well maintained. Overall the experience was excellent. The staff were friendly and professional. Needlesss to say we will definitely return. Oh and the location is perfect!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy H, Director of Sales at Hilton Columbus/Polaris, responded to this review, April 1, 2013
Dear AM,
Thank you so much for taking time to write such a great review on the Hilton Columbus/Polaris! We are so glad you had an excellent stay with us and I will make sure to share your comments with the staff. We look forward to your return.

Sincerely,
Nancy Howard
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Saint Louis, Missouri
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 26, 2013

Stayed here for work. The hotel is very nice, updated and clean feeling. The room was the same. The water pressure was lacking though. The Gym was small especially how much this hotel is geared towards businesses it was packed in the morning. The pool looked nice but on the small side but I didn't get a chance to go in. The price was good especially for how nice the place felt. I would definitive stay there again.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Top Contributor
127 reviews 127 reviews
49 hotel reviews
Reviews in 47 cities Reviews in 47 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 21, 2013

Whether it's a business or shopping trip, this lovely property couldn't be better situated. Smack in the midst of a huge shopping Mecca, the Hilton has something for everyone. The hotel is beautiful, well appointed and rooms are spacious. Restaurants are everywhere and Polaris Mall is a short walk across the street.

My only grumble was the response to my request for a one hour later checkout. The young woman at the desk, without making eye contact, said they were "not offering anyone late checkouts today". I was staying at the hotel for a conference and soon after found out that more than a few of my co attendees were in fact granted them. Not the end of the world of course, just seemed an odd response.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy H, Director of Sales at Hilton Columbus/Polaris, responded to this review, March 22, 2013
Dear Writesabit,
Thank you for taking time to write a review on our hotel. I do apologize that we were unable to grant you a late checkout as we try to honor these requests as best we can based on the volume of rooms needed for the next guests wanting to check in at our 3 PM check-in time. I will definitely make sure that we are responding to this type of request in a more professional and detailed manner explaining why we could not offer a late check-out. I do hope you give us another opportunity should you return to the Columbus area.

Sincerely,
Nancy Howard
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Massillon
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2013

The staff are always the best. They are professional, prompt with room service. The bartenders are great, and they remember how I like my drink...which is great. The beds are so comfortable and the pillows are the best. Need a DVD in the room though.

Room Tip: Higher floors seem to be quieter.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

Great staff from Manager Holly down. Recommend suites if available (book early). Pool and spa were very good. Breakfast buffet was hot and plentiful with nice fruit. Thoroughly enjoyed sitting outside by the fire with an adult beverage. Fireplace in lobby is very inviting.
Quiet and clean. Highly recommend this hotel. We will definitely stay there when in Columbus in the future.

James V.

Room Tip: Recommend suites especially if traveling with children (gives them "room").
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Columbus/Polaris

Address: 8700 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Columbus
#5 Business Hotel in Columbus
#7 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Columbus/Polaris 3.5*
Number of rooms: 252
Official Description (provided by the hotel):
Set in the thriving Polaris Centers of Commerce, the AAA Four Diamond Hilton Columbus/Polaris hotel offers an elegant stay in an excellent location. Just off Interstate 71 and featuring a complimentary shuttle to and from Port Columbus International Airport (CMH), this Columbus, OH hotel is ideally located near transportation links. The shuttle is available 6:00am to 10:30pm Monday through Friday and 7:00am to 10:00pm on weekends. ... more   less 
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Also Known As:
Hilton Columbus/Polaris Hotel Columbus
Hilton Columbus/Polaris Ohio

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