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All 141 Columbus hotels

Hilton Columbus/Polaris: Traveler Reviews

3.5 of 5
8700 Lyra Drive, Columbus, OH 43240
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Ranked #2 of 141 hotels in Columbus
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177 reviews from our community

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Traveler rating
    114
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great hotel, lousy crowd control”
4 of 5 stars Reviewed February 27, 2013

Stayed here on a random Saturday night in February. The hotel is great - nice location and great amenities. However; when you're kept awake until 2:00 AM because of what sounded like wind sprints or bowling upstairs, that's not good. If I ended up in the same area on a weekend I'd likely stay at the Courtyard instead to avoid the conference/reception type crowd.

Room Tip: Ask for back of hotel. There's not a view from front or back and back gets you a little parking...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RFZMANN about Hilton Columbus/Polaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy H, Director of Sales at Hilton Columbus/Polaris, responded to this review
March 1, 2013
Dear RFZMANN,
I am truly sorry that your stay with us was disappointing due to the noise outside your room. We do take your comments seriously and make every effort to control any activities in our hotel that might impact another guest's stay. I do hope you give us another opportunity should you return to the Columbus area.

Sincerely,
Nancy Howard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
“Never fails to amaze...”
5 of 5 stars Reviewed February 26, 2013

My fiancee and I just stayed here yet again for our anniversary this year, and we keep coming back. It was actually last year that I proposed to her in the same hotel, so now there's a sentimental attachment to boot!

But for the actual property, the staff has always been absolutely wonderful from the front desk to housekeeping, to the restaurant crew, etc. What we love about it though, is while yes, it is across the way from the busy shopping center of Polaris, it still gives us a chance to feel like we can get out of the craziness of Columbus (we live on far East Side), without necessarily having to leave entirely.

The Gemini Grill is amazing. As a Gold Member you get a free breakfast at the Grill, which is lots to choose from beyond usual fare. Then if you happen to stay on a Sunday, the normal $21.95 Sunday Brunch gets marked down to $8 a person, but it's definitely worth it. Includes amazing waffles and omelettes made to order on the spot.

On our most recent stay, even though had prepurchased an executive level room in advance, they actually upgraded us to a parlor suite for free, which was a nice surprise. Not sure if this was due to Gold status or not, but wasn't complaining!

The rooms are quite quiet for the most part, and kept very clean.

Overall, would definitely recommend this property, and while I've never been, would certainly pick this over the Easton Hilton any day!

Room Tip: If you can swing it, definitely grab an exec level floor.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask phantom5251 about Hilton Columbus/Polaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Peace & quite..”
5 of 5 stars Reviewed February 16, 2013

I love THIS HILTON,, Well as you all may know..... I parked my car out front it was QUIET..
Its not a real busy place and that is fine with me cause I'm not into Noise..
I walked to the front desk I introduce my self and it was really quiet in this place..
Very clean and PRIVATE ...The Rooms are Huge the staff is Professional & IT'S QUIET..
They have a spa to die for I mean real HOLLYWOOD Style.... They have A very nice RESTAURANT(Gemini) AND EVERYTHING was PEACEFUL...oh and Quiet....when I visit Ohio I must stay here for sure defiantly for the PEACE & QUIET.....

Room Tip: King room is the way to go...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Pierre A about Hilton Columbus/Polaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy H, Director of Sales at Hilton Columbus/Polaris, responded to this review
February 20, 2013
Dear Pierre A,
Thank you so much for taking time to write such a great review on the Hilton Columbus/Polaris! I'm thrilled we were able to provide you with the peace & quite you were looking for during your stay. I will be happy to share your comments with the staff so that they know they are making a difference in our guest's experience. We look forward to your return!

Sincerely,
Nancy Howard
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Canton,Ohio
Top Contributor
121 reviews 121 reviews
30 hotel reviews
Reviews in 45 cities Reviews in 45 cities
31 helpful votes 31 helpful votes
“Another Great Stay”
5 of 5 stars Reviewed February 13, 2013

I have stayed at this property before and find that they keep the property clean and comfortable. I checked in quickly as an Honors guest and was able to rest quietly without issue. I also like the property because there are things to do around the property (mall,fuel, food etc.). The other added benefit is that when I am ready to leave Columbus in the morning I am already outside the 270 belt and not fighting traffic. The property also has a nice restaurant, Bar and room service if needed.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint John, Canada
Reviewer
5 reviews 5 reviews
“Excellent hotel, great location”
5 of 5 stars Reviewed February 13, 2013

I recently stayed at this hotel on business. The hotel is very welcoming. The beds are very comfortable with duvets. The rooms are modern. The heat/cooling system works well in the rooms. The shower has good water pressure and lots of hot water. There is a gym, pool and spa on site. The staff are excellent - efficient and friendly. The location couldn't be better - near a lot of great restaurants and shopping. They also offer a free shuttle.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by fromSJ657 for Columbus
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Columbus/Polaris

Also Known As:
Hilton Columbus/Polaris Hotel
Hilton Columbus/Polaris Hotel Columbus
Hilton Columbus Polaris
Hilton Columbus/Polaris Ohio
Address: 8700 Lyra Drive, Columbus, OH 43240
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Columbus
#4 Family Hotels in Columbus
Price Range: $$
Hotel Class:3.5 star (3.5*)
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