My fiancee and I just stayed here yet again for our anniversary this year, and we keep coming back. It was actually last year that I proposed to her in the same hotel, so now there's a sentimental attachment to boot!
But for the actual property, the staff has always been absolutely wonderful from the front desk to housekeeping, to the restaurant crew, etc. What we love about it though, is while yes, it is across the way from the busy shopping center of Polaris, it still gives us a chance to feel like we can get out of the craziness of Columbus (we live on far East Side), without necessarily having to leave entirely.
The Gemini Grill is amazing. As a Gold Member you get a free breakfast at the Grill, which is lots to choose from beyond usual fare. Then if you happen to stay on a Sunday, the normal $21.95 Sunday Brunch gets marked down to $8 a person, but it's definitely worth it. Includes amazing waffles and omelettes made to order on the spot.
On our most recent stay, even though had prepurchased an executive level room in advance, they actually upgraded us to a parlor suite for free, which was a nice surprise. Not sure if this was due to Gold status or not, but wasn't complaining!
The rooms are quite quiet for the most part, and kept very clean.
Overall, would definitely recommend this property, and while I've never been, would certainly pick this over the Easton Hilton any day!