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Hilton Columbus/Polaris: Traveler Reviews

3.5 of 5
8700 Lyra Drive, Columbus, OH 43240
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Hilton Columbus/Polaris
Ranked #2 of 141 hotels in Columbus
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170 reviews from our community

    Trip type
Traveler rating
    112
    46
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Cleveland, Ohio
Top Contributor
133 reviews 133 reviews
84 hotel reviews
Reviews in 78 cities Reviews in 78 cities
166 helpful votes 166 helpful votes
“Will stay here again!”
5 of 5 stars Reviewed December 28, 2012

This hotel is now 4 years old, but Christmas Eve was our first time to stay there. The hotel was only about a third full, so it was nice and quiet. Friendly staff at check in. Nice big lobby with a fireplace - good first impression.

There are no guest rooms on the first floor, but the elevators are smooth and fast. The room itself was good sized, with a mini fridge, desk, loveseat and coffee table. The bathroom was all in one (sink/shower/toilet in same room), which I don't prefer, but I guess they do that for noise sake if someone is trying to sleep while another gets ready. No bathtub, which disappointed me too since I was planning on shaving my legs. No seat in the shower either which would've helped. Nice bath products though. Towels are big (smaller is better in my opinion!), but soft.
The bed was comfortable and they had plenty of pillows. The heating unit makes noise when it cycles on and off, but it didn't wake us up. Since the hotel wasn't full, we had a quiet nights sleep.
Breakfast on Christmas morning was decent. I chose the wheat French toast and sausage. Toast was great...came with some fresh strawberries and blueberries. I'm used to turkey sausage, so the regular sausage they had was a bit greasy for my tastes. Service was cheerful and efficient.

Christmas Eve, we took advantage of the free shuttle to catch a ride to dinner at Ruth's Chris Steak House for my birthday dinner. Mike, our driver, was friendly and full of information about the hotel and the area. We used to stay in the hotels near Ruth's Chris, but knowing that we can get a shuttle from the Hilton, we prefer to stay closer to Polaris Fashion Mall.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ilive4sun about Hilton Columbus/Polaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nhoward, Director of Sales at Hilton Columbus/Polaris, responded to this review
January 2, 2013
Dear ilive4sun,
Thank you so much for taking time to write a review on the Hilton Columbus/Polaris. We truly appreciate all the feedback you have provided about your stay. If you should return to the Columbus area, please ask for a Queen/Queen room so that you can enjoy the tub/shower that is provided in this room type only.

Sincerely,
Nancy Howard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Best pick in Polaris”
5 of 5 stars Reviewed December 26, 2012

It may be more expensive than some others, but the Hilton is worth it. Clean rooms, great staff and a Precor gym. All my needs are meant in the numerous times I have stayed here. They also have a nice lounge and good resturant.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mullettlk about Hilton Columbus/Polaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great location, service, and value.”
5 of 5 stars Reviewed December 19, 2012 via mobile

Great hotel and very close to the Polaris mall. The service was wonderful and the complimentary breakfast was great. The pool and hot tub were clean and well kept. I would stay here again the next time we visit the area.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cheriseslish about Hilton Columbus/Polaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Excellent Place to Stay!”
5 of 5 stars Reviewed December 18, 2012

Stayed here for a family wedding over in Westerville. The staff, service and new Hilton Hotel facility genuinely impressed me. So much so I reactivated my Hilton Honors card. Bedrooms well appointed, clean and extremely quiet. Bell Hop quickly found the AMEX card I left in business center and rushed it up to my room. Convenient location; next to Polaris Mall and inummerable excellent restaurants. Hotel breakfast buffet; excellent service & food quality.

If you have free time, it is a 15 minute drive over to Highbanks Park. Excellent jogging/walking trails. At the overlook on "Overlook Trail" you can watch Bald Eagles fish the Olentangy River.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ReddiTugo about Hilton Columbus/Polaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“OMG - I wanna live here”
5 of 5 stars Reviewed December 17, 2012

Had to carry my uncle home this weekend and after a 10+ hour ride was totally looking forward t grabbing something to eat & a semi cozy bed. Luckily for the BF & myself, several of the hotels in the area were all booked up and it was fate I tell you - FATE.

When I found out that the Hilton had a room available - I was honestly expecting to pay have to pay a fortune, but it was literally $10 more than the down the street. After we checked in (super quick thanks to Josh), we went up to the room to drop off our overnight bag and let me tell you. The bed was abso amazing - big fluffy comforter, amazing number of pillows, sheets that felt like a cloud; the shower was about the most incrediable thing I've ever felt - heated up quickly & the pressure was AMAZING.

I simply must say splurge on getting a room at this hotel, you will not be disappointed!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WitchBaby825 about Hilton Columbus/Polaris
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Additional Information about Hilton Columbus/Polaris

Also Known As:
Hilton Columbus/Polaris Hotel
Hilton Columbus/Polaris Hotel Columbus
Hilton Columbus Polaris
Hilton Columbus/Polaris Ohio
Address: 8700 Lyra Drive, Columbus, OH 43240
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Columbus
#5 Family Hotels in Columbus
Price Range: $$
Hotel Class:3.5 star (3.5*)
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