Assumed this would be your standard Hilton Hotel and pretty much knew what to expect. However, the Hilton Polaris exceeded my expectations. From the Shuttle Drivers who took me to and from hotel to airport to the front desk staff to the restaurnt personnel, every staff member was especially friendly, professional, accomodating, pleasant, attentive, and made a big difference, during my 2 night stay. The location is great too, only 15 min. ride from airport (complimentary shuttle service) and close to many restaurants and the Polaris Mall.
Requested a quiet room (was in Columbus due to sudden death of close friend) and was upgraded to room 911. Obviously, I was a bit hesitant about that room #, but decided to take that room anyhow. Great room, quiet, clean and spacious, w very comfy bed, luxurious bedding and towels. Appreciated the complimentary bottles of water!
Restaurant and Lounge both excellent with great food, ambience, and wait staff! Hosted Sunday brunch for 6 people and it was lovely and plentiful with lots of quality choices plus eggs, waffles, etc. made to order.
As a smoker in a non-smoking hotel, I appreciated the hotel's efforts to provide outdoor areas w comfortable seating for smoking. Given it was Jan, the outside fire pit was especially welcoming.
Highly recommend this hotel and would be delighted to stay there again.