We stayed at this hotel for one night to catch an early flight. The hotel room was won by bidding on Priceline (first time using Priceline and it was a mistake). From the minute we pulled into the parking lot we were not happy with the hotel. The parking lot was covered with trash of all sorts, there was a grocery cart with empty beer packages outside the door, and the trash was overflowing. The customer service at the hotel was not the best. I called prior to arriving to ask if there was a specific restaurant nearby and the hotel representative did not attempt to help us finding the nearest one. The lobby was clean, but the feeling wasn't right. While walking up to our room the horror of filth continued. Sitting in the hallway near our room was a frying pan with 3-4 inches of grease. I watched a staff member walk past the pan and did not attempt to remove it from the hallway. The room had a weird smell, the feeling was that the room was not that clean. The hotel claims that the rooms were recently updated, but the furniture was old and damaged along with outdated utilities. I would also like to add that if it wasn't for Priceline I would have never stayed at a hotel similar to this. Staying at this hotel was simply a mistake made by attempting to use Priceline. The thought crossed our minds a few times to cut our loss and book a room at the Hampton next door. If you don't mind a dirty feel and you need a very cheap stay then book this room. Otherwise avoid this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 8, 2012
Thank you for taking the time to review your recent stay at Extended Stay America Columbus - Easton. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
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The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed from the first impression of the parking lot, common areas, to the lack of customer service and attention details to each member of our team
We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.