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Extended Stay America - Columbus - Easton: Traveler Reviews

2.5 of 5
4200 Stelzer Road, Columbus, OH 43230
Hotel amenities
Extended Stay America - Columbus - Easton
Ranked #73 of 141 hotels in Columbus
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31 reviews from our community

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Silver Spring, Maryland
Top Contributor
76 reviews 76 reviews
53 hotel reviews
Reviews in 41 cities Reviews in 41 cities
33 helpful votes 33 helpful votes
“Terrible.”
1 of 5 stars Reviewed October 4, 2012

My son and I stayed here for an evening and we both didn't like it. It was dirty, the person at the front desk was terrible, and I was concerned about my safety. It appears that people stay there for a week or more at a time, and alot of cars were driving people up to attend a party near our room/apartment. The price was what drove us there, but it is worth to pay more.

  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Scott B about Extended Stay America - Columbus - Easton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-TOH, Manager at Extended Stay America - Columbus - Easton, responded to this review
October 8, 2012
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the cleanliness and the customer service you experienced did not exceed your expections. Please accept my apology. I will be bringing your feedback to the attention of the property management and staff members to ensure that our customer service and cleanliness standards are at the highest quality. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at cea@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
2 reviews
“Nice place.”
5 of 5 stars Reviewed September 2, 2012

We stayed here three weeks while waiting for our apartment. The room was nice, service was fine, and kitchenette was functional. The staff was great, but Nique was fantastic. Can't say enough good things about her. She was helpful and sweet, thanks.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask andrewred2000 about Extended Stay America - Columbus - Easton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbus - Easton, responded to this review
September 4, 2012
I would like to thank you for taking time out to write such wonderful things about your experience at our hotel. Our hotel is totally committed to the satisfaction of every guest who walks through our doors; it is a delight to hear the efforts of our staff, especially Nique, enabled you to have a "home away from home" experience. We appreciate the opportunity to serve as your interim house and wish the best in your new home.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other brand location.
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1 review
“Great hotel, clean, reasonable price”
5 of 5 stars Reviewed August 15, 2012 via mobile

After reading other reviews, I almost did not stay here, but am glad I did. I was pleasantly surprised by the large room, kitchen, and overall cleanliness of the hotel.The front deal staff was courteous and the entire hotel was quiet. I would definitely stay here again and would recommend this hotel to anyone. It was a great hotel for the price!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Djandbp about Extended Stay America - Columbus - Easton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbus - Easton, responded to this review
August 17, 2012
Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Bellefontaine, Ohio, United States
1 review
“Great place for a short-term stay, too.”
5 of 5 stars Reviewed June 26, 2012

I was in Columbus for 2 nights and chose this hotel because it is near my daughter's place. Wasn't sure I could get a short stay - not extended - but I did and it was great! I have stayed in several extended stay (different brands) hotels for 4 months or more at a time for work, and this was the largest room I have ever had. The hotel is quiet, clean, and the check-in and check-out were very fast and efficient. The desk staff was very professional and worthy of a higher-priced hotel! I got my Wi-Fi password at check-in without asking, and my PC and the hotel network found each other right away - that was definitely a hotel first for me!

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sheila G about Extended Stay America - Columbus - Easton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Columbus - Easton, responded to this review
July 11, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Columbus - Easton. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Don't Make The Mistake Of Staying At This Hotel!”
2 of 5 stars Reviewed March 5, 2012

We stayed at this hotel for one night to catch an early flight. The hotel room was won by bidding on Priceline (first time using Priceline and it was a mistake). From the minute we pulled into the parking lot we were not happy with the hotel. The parking lot was covered with trash of all sorts, there was a grocery cart with empty beer packages outside the door, and the trash was overflowing. The customer service at the hotel was not the best. I called prior to arriving to ask if there was a specific restaurant nearby and the hotel representative did not attempt to help us finding the nearest one. The lobby was clean, but the feeling wasn't right. While walking up to our room the horror of filth continued. Sitting in the hallway near our room was a frying pan with 3-4 inches of grease. I watched a staff member walk past the pan and did not attempt to remove it from the hallway. The room had a weird smell, the feeling was that the room was not that clean. The hotel claims that the rooms were recently updated, but the furniture was old and damaged along with outdated utilities. I would also like to add that if it wasn't for Priceline I would have never stayed at a hotel similar to this. Staying at this hotel was simply a mistake made by attempting to use Priceline. The thought crossed our minds a few times to cut our loss and book a room at the Hampton next door. If you don't mind a dirty feel and you need a very cheap stay then book this room. Otherwise avoid this hotel.

  • Stayed March 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask Trevor D about Extended Stay America - Columbus - Easton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Columbus - Easton, responded to this review
March 8, 2012
Thank you for taking the time to review your recent stay at Extended Stay America Columbus - Easton. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed from the first impression of the parking lot, common areas, to the lack of customer service and attention details to each member of our team

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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Additional Information about Extended Stay America - Columbus - Easton

Also Known As:
Extended Stay America Columbus / Easton Hotel Columbus
Extended Stay America Columbus / Easton Hotel
Extended Stay America Columbus
Columbus Extended Stay
Extended Stay America - Columbus - Easton Ohio
Address: 4200 Stelzer Road, Columbus, OH 43230
Region: United States > Ohio > Columbus
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #73 of 141 hotels in Columbus
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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