“I'd never go back. Terrible service!”
This hotel was, by far, one of my worst experiences. It's hard to think of one good thing, except it was nice to have a fridge and mini stove in the room.
I was only there for one night and couldn't be more disappointed. (My colleague stayed there the night before and was also very disappointed.)
Examples of the poor service I encountered include:
- I had to call several times and waited a long while before someone answered the phone to even make the reservation ...guess that should have been my warning sign not to stay there.
- I had to call the front desk 3 times before getting through!
- The concierge was wearing a hair net with product/curlers apparently doing her hair in the middle of her shift while I was trying to get some assistance! (This was around dinner time)
-The internet charge was $4.99 a night and they (accidentally) charged me twice.
- They failed to document my colleague's payment from the night before and charged me for BOTH nights! They obviously don't keep track of payments very well.
Additionally:
- Forget about getting much sleep. I understand it was Friday night, but clearly someone was throwing a loud party in their hotel room and the hotel did nothing to quiet them.
- The bathroom seemed clean enough, but don't think about walking around the carpet barefoot. I don't know what crumbs I was stepping on, but I put my socks/shoes on immediately.
- Each double bed only had one pillow case! There were two pillows on each bed, yet one of the pillows (one EACH bed) did not have a pillow case. The pillows were also sweat stained.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 25, 2010
"Thank you for taking the time to review your recent stay at Extended Stay America Columbus - Easton. Given our company's commitment to superior guest service, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies
The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.
We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.