I would not recommend this hotel for anyone who is looking for a clean, comfortable place to stay. When we got there, the girl from the front desk was outside smoking and talking on her cell phone. We had some trouble checking in ( that was not the hotels fault though) and had to wait almost a half hour to be able to check in. We left to go get something to eat while we waited and when we got back, the girl was outside smoking and talking on her cell again.
When we got up to the room, the air condition was not on and it was super hot in the room. The beds were rock hard. My friend tried to bounce on them and they barely even moved. There was what looked like a small blood stain on the bed sheet. After about four hours, the room was still really hot. The air condition was obviously not working right. I would like to point out though that when I woke up the next morning the room was freezing. So at one point during the night it seemed the air conditioning actually kicked in and started working. The room was overall clean though. There were a couple places that it seemed the workers were just too lazy to clean. For example, it looked like there was either a chocolate stain or brown nail polish on the heater.
I had to run out to the car at one point and again the girl from the front desk was outside smoking and talking on her cell phone, while inside there was someone sitting in the lobby waiting for help. I just wouldn't recommend staying in this hotel, especially for more than one day. I have stayed in cheaper hotels that were more comfortable than this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your recent stay at Extended Stay America Columbus - Worthington. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
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The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.
We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.