So, I purchased a Groupon based only on the deal presented. Then I started reading the reviews. I immediately wanted to get my money back, but decided to go along with our original plans. We are a family of 4 and have been to Kalahari and Great Wolf in the Sandusky area. If you are using this as an alternative to Kalahari, don't go. If you are looking for modern ammenities, don't go. If you get a deal and just want the kids to have fun, then go. We did not eat at the resort at anytime. We paired it with a trip to COSI and ate at other Restaurants in Columbus. Even when we just wanted pizza after the water park, Donato's was a 5 minute drive from this location. We used Macdonald's for breakfast (5 mins away), and plenty of other eating options just 5 minutes away.
Pros: smaller crowds, so shorter lines, karoake, dancing and a movie each night. pool was well supervised and the staff in the waterpark area were very nice. Game room and gift shop were handy. They have a bar . . . alcohol can always help out a bad situation.
Cons: old dirty carpet, old dirty furniture, old fixtures, grounds poorly maintained, front desk staff rude and easily annoyed, management team ineffective and invisible. Waterpark concrete floor with old chewing gum on the ground because regular deep cleaning does not happen. I saw some sweeping while there, but nothing else. Tower rooms have thin walls and doors need to be replaced. My key had to be recoded each day. Room entry door needed replaced. Deadbolt worked fine, but the top safety was looser than it should have been. Doors had chips and cracks. Our window blind had a tear that was about 3 feet long. Bathroom fixtures had water rust and tiles were missing. Waterpark only open from 2p - 9p.
It has the "bones" to be a great destination, just needs ownership to invest in a deep clean and invest in some renovations. We were in the tower and our room was clean, but just old and worn. We bought some Febreze to eliminate the staleness of the room.
I called this place twice before travelling to attempt to talk with a manager about the reviews. I wanted some assurance that I was not walking into a bad experience. Even though, I left a message 2 and 3 days before my planned arrival, I never got a call back from the guest services group.
So we would not return to this facility, unless we received word that the place recieved a full facelift and the front desk staff were better trained in the basic concept of customer service. My advice is if this is the only Waterpark, you have access to, then walk in with your eyes wide open and just bank on your kids enjoying it. Otherwise, go elsewhere or at minimum, sleep elsewhere and just purchase the waterpark passes.
- Reservation Options:
- TripAdvisor is proud to partner with Groupon, Booking.com, Expedia, Priceline, Orbitz, Hotels.com, Despegar.com and Odigeo so you can book your Fort Rapids Indoor Waterpark Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fort Rapids Indoor Waterpark Hotel Columbus
- Fort Rapids Indoor Waterpark Resort Columbus, Ohio