My family stayed at this resort for a weekend. When we arrived, we were very happy they allowed us to check in early after a very long drive. Unfortunately that feeling was short lived. It is very obvious that the owners do not care about the customers or their employees. They had 1 girl working a full bar and serving food at the saloon for over 1 hour, affecting customer service, they charged for a "cleaning fee" but never cleaned the room and to top it all of there was a dead bug in the bed under the sheets. The hotel manager reimbursed me 1/2 the amount of what I paid. Many in our group that booked there had to be reimbursed because 4 of the rooms that I personally know of were not cleaned. Needless to stay we will never stay there again. The water park was small and dirty. It's suppose to be a family establishment but 2 of the floors smelled of Marijuana. We had to ask the front desk for towels and TOILET paper! One of the other families that booked, reserved a villa. To find out when they arrived that the villas were sold out. They put them in side by side rooms after waiting about 2 hours. Seriously couldn't believe the extremely poor service. Department of health/hotel management needs to inspect this establishment. I only gave it 1 star because I had to. Wouldn't let me rate it without at least giving the hotel 1 star.
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- Also Known As:
- Fort Rapids Indoor Waterpark Hotel Columbus
- Fort Rapids Indoor Waterpark Resort Columbus, Ohio