Our entire experience was terrible. First, we paid to have early check in at 11:00am because we have a 1 year old who naps in the afternoon. We arrive at 11 to check in and our room isn't ready and will not be ready until "at least 1 or 2." So, we stated wanted the early check in fee refunded. Which was responded by we could not check in until 4. We returned at 130 and our room still wasn't ready, however they reluctantly gave us a differnt room. The TVs in the room were 24" 1990s Zenith TVs. We closed the bedroom door at night and apparently there is only heat in the living room, which made the bedroom temperature in the 50s when we woke up. We were told by management "there is probably a window heater." There was not one in either bedroom. Once we received our bill, it was $20 more than our original booking receipt. When we asked management about this their response was "I hate to say this but it's in the fine print that not all hotel fees are included in that price." Overall, terrible customer service and okay rooms (if you stay in the summer where it would be warm). The waterpark was decent, pretty cold water. I would recommend staying elsewhere and buying waterpark passes. We will absolutely not return.
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Orbitz, Hotels.com, Despegar.com, Odigeo and Tingo so you can book your Fort Rapids Indoor Waterpark Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fort Rapids Indoor Waterpark Hotel Columbus
- Fort Rapids Indoor Waterpark Resort Columbus, Ohio