For the price I expected more. Not to mention the additional 40$ charge when you check in? While the room we stayed in was decent, there were some things we had to call the front desk about. The light above our table was burnt out, the remote for the TV was missing, the lack of towels and bedding for the pull out bed. The long cold walk to the waterpark itself was less than thrilling. The floors felt like you were walking on ice. The lockerrooms were freezing. The water on the lazy river and slides side were acceptable but the kids pool and play area was very very cold. Our kids along with others walked around with purple mouths, teeth chattering. I didnt find the cholrine smell to be bothersome though as others had mentioned. The lifeguards always looked like they were on point, very observant. The arcade was ok, seem to be more casino type games instead of actual arcade games. We ordered a pizza from the bar, was told it would be about 30 minutes and it ended up being 1 1/2 hour. The bartender was friendly and he was helpful, but definately needed help. One person was standing there on her phone and the other was doing dishes, while people were waiting. The buffett was great lots and lots to choose from. While the concept of the resort is good and has potential, customer service and organization needs a make over.
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- Also Known As:
- Fort Rapids Indoor Waterpark Hotel Columbus
- Fort Rapids Indoor Waterpark Resort Columbus, Ohio