We were hoping for a relaxing fun filled weekend, but that was not the case thanks to the staff at Fort Rapids. To start off with, we waited nearly an hour to check due to poor customer service. There were only a few people ahead of us, yet it took almost an hour to check in. When we finally got to the hotel room, the first thing we noticed was that there was no water pressure in the shower. Also, the toilet took 10mins to fill up due to poor water pressure. The room was not adequately stocked with shampoo and soap. We called the front desk and kindly requested that soap and shampoo be brought up to our room only to get a rude response from the woman that answered the phone. She said "it may take a while to bring that up"...and I asked if I could come to the front desk and pick some up and she responded "NO...we don't keep that here". So we waited and waited and finally an hour later I called again to receive a similar response. "I will see if someone can bring it up"...no assurance that anyone would actually bring it up to us. The next debacle we encountered was that our room keys were deactivated. I saw a woman in the hall way and tried to tell her the situation and she rudely said "go wait in that line". I was shocked by her rude demeanor and attitude. We waited nearly 25 minutes before someone was able to help us. For a business that thrives on customer service, this establishment clearly has no clue what customer service means.
If you want to avoid a rude experience, I highly recommend you do not visit Fort Rapids.
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- Also Known As:
- Fort Rapids Indoor Waterpark Hotel Columbus
- Fort Rapids Indoor Waterpark Resort Columbus, Ohio