Purchased a family Groupon for 4 with overnite stay included. The hotel definitely needs updated. The breakfast included was really a rip off--I would hate to think I was paying full price to eat here. Everything that was brought out was COLD and not worth eating. The servers stood around doing nothing. My husband had to go get someone for coffee while they stood around talking. Had a note on the table to take all you wanted to eat, but if you didn't eat it, there was an $8 charge. We do not take more than we can eat, but what little we had on our plates, was not edible. We noticed people didn't eat the food and left. At the end the servers brought you a fortune cookie expecting a tip for doing nothing. We tip around 20 percent for good service, but we sure didn't see anyone leaving a tip and for good reason.
The waterpark was understaffed, so you had to wait forever to ride a slide and this was on a Wednesday, which was suppose to be their "slower day". Thursday morning was overrun with kids brought in from preschools. There was enough personnel for the "lazy river" but certainly not enough for the slides. My grandson walked up to the kid's slide, waited forever, then the staff wouldn't let anyone go down because they needed to take a break. If you are going to take a break, close off the slide at the bottom of the slide, don't make people walk up and have to wait and walk back down again. I have a knee replacement, so steps are not my favorite thing to walk up, and I want to take the slide down, not turn around and walk down again. The place is run by kids who have no clue on how to run a water park.
The lockers are $7 and $9. I had to waste at least 20 minutes because there was something wrong with the system and had to have personnel come and try to fix the problem.
Given a code by the front desk for wifi, surprise code didn't work, so couldn't use wifi. Ice machine didn't work on our floor or most floors, so had to find a floor that did. Cold water faucet wasn't cold enough to just drink without ice.
Resort fee of $7.50 per day, for what??? certainly not the service. In the end, my $129 groupon for a Wyatt Earp room with 4 water park passes, breakfast (if you could call it that) and a crummy mug cost me almost $167.
Could say more, but I think you get the picture......don't go here unless you want to waste your money.
They Groupon also advertised 4 vouchers worth $3 each. When I asked for these at check in, I was told to come back later for these and the breakfast vouchers. We could have went to a fast food restaurant and at least had an edible breakfast and hot. As for the arcade vouchers, when I returned to get these I was told they were replacing $12 worth of vouchers for a mug with a Fort Rapids logo. My grandchildren 6 and 10 both looked at it and replied "that sure isn't worth $12."
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- Also Known As:
- Fort Rapids Indoor Waterpark Hotel Columbus
- Fort Rapids Indoor Waterpark Resort Columbus, Ohio