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“Out and About” 2 of 5 stars
Review of Fort Rapids Indoor Waterpark Resort

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Fort Rapids Indoor Waterpark Resort
3.5 of 5 Resort   |   4560 Hilton Corporate Drive, I-70 at Hamilton Road exit 107, Columbus, OH 43232-4180 (Formerly "Holiday Inn")   |  
Hotel amenities
Ranked #112 of 140 Hotels in Columbus
Springfield, Ohio
Level Contributor
165 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Out and About”
2 of 5 stars Reviewed June 3, 2014

Having read recent comments about this waterpark/resort, I notice there is a considerable difference of opinion between those who rate the resort favorably and those who rate the resort as a place you do not want to visit. Unfortunately, my daughter and son, who visited the resort one week ago, experienced the short end of the stick. The people at the counter were rude, policy was not followed, management favored outside groups over those who paid to stay, the restaurant was not open for breakfast, the water park was under staffed, on and on. My daughter burned two vacation days to take stay at the resort and enjoy the water park. Contrary to what was posted on the Fort Rapids Website, the waterpark was not even open when they arrived. Reason given, not enough guest to justify opening it, so she was, for the lack of a better word "screwed". The next day, hotel guest being allowed to enter the waterpark early at 10:00AM per policy, were told they could not do so because of a school outing that had booked the water park. After complaining, my daughter was allowed to enter. Unfortunately, due to the congested and unsafe environment, they left early. With hundreds of kids running everywhere, the lifeguard staffing was grossly inadequate. I noticed on one website or web pages most likely old and simply left in cyber space to die, that the resort indicates they are affiliated with Holiday Inn. The page was dated 2006. As a Platinum Elite IHG (Holiday Inn) Club Member, I can tell you that this property could not possibly still be affiliated with Holiday Inn. While the numbers are impressive, 300 rooms, etc., the writing on the wall indicates that this facility is in financial difficulty. If you have a set operational schedule, you follow it regardless of how many rooms you have booked or how many bodies make use of the water park or how many meals you serve....people base their vacation or attendance plans on what is posted. Second, this place has a morale issue due to short staffing, inexperienced management, lack of a solid safety culture, and a variety of other reasons. Also keep in mind that good deals can also be a sign of desperation. Heavy discounting does not cover the bills or maintains the facility. I have traveled to and often take my grand children to Great Wolf Lodge, more costly, but extremely efficient and well run. Holiday Inn also has a water park attached to their hotel in Maumee, OH, just south of Toledo. This park requires a separate fee, is not as large as Great Wolf or Fort Rapids, but the rooms are outstanding and the park is well staffed. Bottom line, until Fort Rapids undergoes some serious changes, it is not on my list of recommended places to visit in Ohio.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
12 Thank Kent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review, June 6, 2014
Dear Valued Guest,

Thank you for your candid critique of your recent stay with us. Our Waterpark hours are posted on the home page of our website, and they are not deviated from unless we provide our guests with advanced notice. I apologize if there was any confusion in regards to the Waterpark Hours. Our Waterpark has received the highest safety marks of any facility in the Central Ohio area by one of the most renowned organizations in the world, Jeff Ellis & Associates. We always maintain a lifeguard to guest ratio as set up by law, and the maximum capacity of the Waterpark is never exceeded. It is unfortunate that you thought Management was "favoring" outside groups, when in reality we were hosting a large school group that had set up their day trip months in advance.

Fort Rapids Indoor Waterpark is in no state of financial difficulty. The entire Villa section of the hotel is being renovated, as well as the exterior of the building. In addition to that, all of our furniture has been replaced, the bar has been upgraded and additional inventory has been added all throughout the resort. In addition to all of these great upgrades, we have a brand new buffet style restaurant that is the largest Buffet-Style restaurant in Ohio. I apologize that you did not have the opportunity to notice these finer points of our establishment.

Again, thank you for your review, and we truly value the opportunity to have you stay with us. Please let me know if there is anything else that I may do for you.

Warm Regards,

Skyler Young
Revenue & Guest Relations Manager
614-868-1380 Ext. 6013
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fort Rapids Indoor Waterpark Resort

Address: 4560 Hilton Corporate Drive, I-70 at Hamilton Road exit 107, Columbus, OH 43232-4180 (Formerly "Holiday Inn")
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #112 of 140 Hotels in Columbus
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Fort Rapids Indoor Waterpark Resort 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Fort Rapids Indoor Waterpark Hotel Columbus
Fort Rapids Indoor Waterpark Resort Columbus, Ohio

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