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Fort Rapids Indoor Waterpark Resort: Traveler Reviews

4560 Hilton Corporate Drive, I-70 at Hamilton Road exit 107, Columbus, OH 43232-4180 (Formerly "Holiday Inn")
Hotel amenities
Fort Rapids Indoor Waterpark Resort
Ranked #101 of 141 hotels in Columbus
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430 reviews from our community

Traveler rating
    93
    66
    56
    66
    149
See reviews for
Families
310
 
Couples
14
 
Solo
3
 
Business
21
 
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Shreve, Ohio
1 review
1 helpful vote 1 helpful vote
“Run Down-No UpKeep-Poor Service”
1 of 5 stars Reviewed January 20, 2013

I have never posted a review but had planned a fun weekend for our children. Wishing I had read the reviews and stayed at a hotel with only a pool. Not worth the $250 for 1 night!!!!!!!!

Descriptions: Cut and Pasted from Fort Rapids website.

*The Kit Carson room features 1 King Bed with a Queen sleeper sofa. 5 person maximum occupancy.

*Water Park Package Includes:
One Night Hotel Accommodations in selected room type
Two-Day Waterpark Passes for up to the maximum occupancy of the room type.

*Become a member of our kids club and receive great deals and special incentives each month once you register (we did sign up for membership). Additionally, your registration in the Kids Club entitles your child(ren) to:

A small prize from Fort Rapids upon check in*


The above is the package and room I reserved for our stay. We were required to pay for the 5th waterpark pass, even though we questioned that the pass should be included with out extra payment on 2 occasions with staff and the issue was not resolved. The children were disappointed that none of the 3 staff working the front desk knew anything about the kid's club.
Your staff was unable to answer any questions and the upkeep of our room was poor. The heater was VERY loud and kept us up all night with the room varying from to hot/to cold. The TV remote didn't work for the volume so when the heater was on-you couldn't hear the TV unless you got out of bed to turn it up.
While the children enjoyed the waterpark, it seems that your maintenance is limited to "closing down" any area that breaks or need repair instead of repairing things.
The hotel parking lot was not very full but yet, there was not near enough inner tubes.
We will NOT be returning and will not be encouraging others to do so either.

Room Tip: Find somewhere else to stay!
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Tracy S about Fort Rapids Indoor Waterpark Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FortRapids, Manager at Fort Rapids Indoor Waterpark Resort, responded to this review
January 25, 2013
Thank you for your review. We do want to apologize for the inconvenience over the misunderstanding of the amount of waterpark passes that came with your room. Those rooms sleep up to 4, and the price of the package is for up to 4, however, we did see that in one area of our online reservations page, it did in fact say 5 for the occupancy. That was a mistake on our part, and we do apologize again for the confusion, since you thought you would get 5. We would like to make this up to you, so feel free to contact one of our manager, Annette Linn, and we would be happy to discuss remedying the situation. Thanks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Don't waste your money on this dirty hotel.”
2 of 5 stars Reviewed January 20, 2013 via mobile

The lobby was nice and the indoor water park were nice but the rooms were dark, dingy and gross. I even killed a cockroach in the bathroom! No joke. It would be nice if they gave it a facelift but for the price of the room it just wasn't worth the money at all. Also you cannot bring your own into the water park area and the food inside is nasty. I couldnt wait to get up and leave in the morning and cannot wait to get home and shower,.I feel dirty.

  • Stayed January 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask MissTina1976 about Fort Rapids Indoor Waterpark Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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“DON'T WASTE YOUR MONEY HERE!”
1 of 5 stars Reviewed January 14, 2013

This place is a joke of a hotel. The water park was not busy but still had to wait and wait for inner tubes to use on the slides, other than that it wasn't too bad. The real joke is the rooms in the old tower. We stayed right after the water park opened and the room was disgusting. We read that they were all "updated" so we thought we'd try again. Got the kids the Bunk House room and found the top rail of the bunk was missing and another had nails sticking out of it. Had to change rooms at 9:30pm to what was told was a better room "for our trouble". It was the same room one floor up that had no table, chair, ice buckets, cups, coffee maker, but the bunk bed did have the top rail on it so I guess that qualifies as a better room. The HVAC unit didn't have a continuous fan cycle to drown out the road noise from I-70 so none of us could sleep. Packed up at 4:00am and checked out with sincere apologies from the front desk and a promise of a phone call from management that never came. Do yourself a favor and just get day passes to the water park or drive to Newark, Sandusky or Cincinnati and stay at a real resort.

Room Tip: The new rooms may be better, but do not get a room in the old tower. You will not be happy.
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask ChadSteele about Fort Rapids Indoor Waterpark Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“This is the only hotel I will stay at!!!!!!”
5 of 5 stars Reviewed December 22, 2012

I love this hotel!!! when i stayed there i booked two rooms they were both very clean the staff was very friendly I have stayed at this hotel about three times in the last six months an all three times i never had a problem i definitely recommend this hotel!!!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask mmk2013 about Fort Rapids Indoor Waterpark Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Stay in the Villas”
4 of 5 stars Reviewed December 17, 2012

My family and I booked a night at Fort Rapids since it was in between my home in Pittsburgh and my mom and brother's homes in Cincinnati. We liked the fact they had a suite available with 4 bedrooms (including one with just a bunk bed in it). Our kids are all between the ages of 5-10 so we thought they would burn off some energy at the waterpark before settling down for a movie after dinner and some early Christmas presents.

We were a litte nervous before going since some of the reviews on Trip Advisor were pretty rough. However, we encountered none of the problems mentioned. I think the key may be staying in the "villas" which are obviously much newer than the original "main" hotel. I believe the hotel was/is the Holiday Inn East.

Check in and check out were uneventful. Front desk staff were prompt and helpful.

Our room was clean and comfortable. Pillows were lumpy but acceptable. Room had a small fridge, microwave and dryer. One bedroom had two double beds, and two others had one king each. One king bedroom is in the loft while the other two had full privacy. 3 full baths. Also, sofa had a fold out bed. Nice gas fireplace too.

We did not eat at the hotel but the food looked and smelled decent enough. The bar area was OK though the beer selection was boring.

Arcade is of decent quality. Basically a way to suck $20 out of a family in about 15 minutes!

The waterpack is just fine, particularly for families with kids our age. It was very comparable to the Great Wolf Lodge in Sandusky, Ohio. Our kids played for 3 hours straight. Waterpark appeared clean and water temp was good.

The bottom line is this place is nothing special but definitely not bad. We will likely return.

Room Tip: Again, stay in the villas.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask HStyl about Fort Rapids Indoor Waterpark Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fort Rapids Indoor Waterpark Resort

Also Known As:
Fort Rapids Indoor Waterpark Hotel Columbus
Fort Rapids Indoor Waterpark Hotel
Fort Rapids
Fort Rapids Indoor Waterpark Resort Columbus, Ohio
Address: 4560 Hilton Corporate Drive, I-70 at Hamilton Road exit 107, Columbus, OH 43232-4180 (Formerly "Holiday Inn")
Region: United States > Ohio > Columbus
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #101 of 141 hotels in Columbus
Price Range: $$
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