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“Needs facelift, but kitchen is nice to have” 3 of 5 stars
Review of Extended Stay America - Columbus - East

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Extended Stay America - Columbus - East
2.0 of 5 Hotel   |   2200 Lake Club Drive, Columbus, OH 43232   |  
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Ranked #109 of 142 Hotels in Columbus
University Heights, Ohio
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
“Needs facelift, but kitchen is nice to have”
3 of 5 stars Reviewed September 3, 2013

Writing about the Extended Stay America-Columbus-East presents a couple of challenges. While there is nothing too great to say about the property, there is also nothing too negative to say about it, either.

Located just North of I-70, this property is situated in an area with other hotels of the same caliber. The rooms are relatively large, and as per Extended Stay America's standard, there are kitchens located in each room. Essentially, think of this as a studio apartment.

The benefits are pretty easy to pinpoint: Full kitchen, relatively clean and plenty of eateries nearby. There is a flat screen TV in the room (although half of the channels were not working). Parking is abundant.

The negatives are also pretty easy to pinpoint: The rooms need facelifts, sounds carry easily from floor to floor and there are no elevators (?/!). This structure is 3 stories tall. Therefore, if you have a disability that may prevent you from being able to climb stairs, this may not be an ideal fit for you.

Although not fancy, this property could provide a solid temporary housing solution when in the area for an extended period. This property is pet-friendly (there is a nominal fee), as are the neighboring hotels. There is an outdoor swimming pool for the summer months.

One note: It is best to request a room on the top floor if you are a light sleeper. Footsteps can be heard from above when on a lower level.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review, September 6, 2013
Jason - Thank you for your recent review of your stay. We appreciate the kind comments about our fully equipped kitchens, swimming pool, and abundant parking. Also, we apologize if there were any noises from upper floors that carried to your room during your stay. Still, we are glad to hear that our location was convenient.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at cet@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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29 reviews from our community

Traveler rating
    6
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    7
    5
    8
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Brunswick
1 review
2 of 5 stars Reviewed July 28, 2013 via mobile

The hotel needs a true face lift, the staircases were filthy and smelled from the accumulation of trash . The carpet needed cleaning or replacing. The rooms were neat and the kitchen was as well, but Our rooms had bedbugs! !!!so I was totally disgusted.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, South Carolina
1 review
4 of 5 stars Reviewed June 19, 2013

This is my second stay at this particular hotel.

This hotel accepts pets, and it surprises me every time I see one here!

The property and rooms are kept clean.

There is a young woman named Brandee that works at the front desk. She is friendly and helpful. She takes time to visit with everyone as they come and go, making sure they have everything they need.

I met the mangers this morning, and they stopped what they were doing and made time to speak with me, and let me tell them about Brandee.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review, June 20, 2013
Mark - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we provided you with such great customer service and that Brandee did a wonderful job attending to all of your needs. As well, we are so happy that you found your room to be clean.

Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 10, 2013 via mobile

They cancel my reservation for one of my rooms. Also sheets and pillows stink from what the had washed them in. Room smelled . There was hair on the toilet. No elevator for the building that we could find. If u like coffee and a muffin for breakfast that's about all you got

  • Stayed June 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 12, 2013 via mobile

If they fix their TV channel line up; teach the Maids how to clean; it would be perfect!!! They have updated the bed area, looked to be new beds, TV, bedding; need to update kitchen and bath!!! It is killing me with having to be 200 Characters!!'

  • Stayed May 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review, May 13, 2013
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our television channel selection and housekeeping did not meet your expectations. To uphold our company's high standards, we will be looking into improving these offerings moving forward.

Thank you very much for providing us with your feedback. Please do not hesitate to contact me directly, at cet@extendedetstay.com, should you wish to discuss this further. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed April 10, 2013 via mobile

Great deal for the price. Loved having a fully stocked kitchen. Even had ice trays in the freezer. I did not expect my stay to be this nice. I had no noise issues. There is one thing I had a problem with, "no elevators"!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-BKL, Manager at Extended Stay America - Columbus - East, responded to this review, April 12, 2013
Dear Memomacita, Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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Toledo, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 2, 2013

I thought this ExtendedStay was upgraded like the others. Probably wont stay again. I couldnt get past the smell of smoke. The air conditioning kept going in & out and I was uncomfortable sleeping. I just checked out & ordered Burger King for breakfast.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-BKL, Manager at Extended Stay America - Columbus - East, responded to this review, April 8, 2013
Dear Nykkie,
Thank you for taking the time to write a review of your stay. I am sorry to hear that the air conditioning unit and the smell of smoke made it uncomfortable for you. In response to your feedback, I am having out Maintenance Engineer take care the issues . Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at cet@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Columbus - East

Address: 2200 Lake Club Drive, Columbus, OH 43232
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #109 of 142 Hotels in Columbus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Columbus - East 2*
Number of rooms: 71
Reservation Options:
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Also Known As:
Extended Stay Columbus
Columbus Extended Stay
Extended Stay America - Columbus - East Ohio

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