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“Terrible Front Desk Attendant” 2 of 5 stars
Review of Hampton Inn Columbus Airport

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Hampton Inn Columbus Airport
2.5 of 5 Hotel   |   4280 International Gateway, Columbus, OH 43219-3811   |  
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Park and Fly
Ranked #27 of 141 hotels in Columbus
Cincinnati, United States
1 review
“Terrible Front Desk Attendant”
2 of 5 stars Reviewed May 21, 2014

Front desk attendant was rude, snarky and condescending. When we first arrived, we overheard him speaking to a customer on the phone in a tone that would have infuriated me (and from the sound of it, the customer on the other end was irate). We then had another interaction with him where he would not open the outdoor area, when we were told in a pre-trip phone call that this area would be open during our stay. Rather than being pleasant, he was again unprofessional and his tone was ridiculously rude. Entire group came and left with a terrible impression of this hotel - just from their interaction with this one employee! The hotel met our expectations in terms of cleanliness and comfort and the continental breakfast was decent. The beds were comfortable and the linens were of better quality than some hotels. The hallway that we were staying on had a carpet fan blowing almost the entire weekend, which made us a little nervous that they had recently had a water issue, but there was no smell. The value was just okay for the price. Wish I would have known there was a 100% Satisfaction Guarantee, because I was definitely not 100% satisfied!

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim H, General Manager at Hampton Inn Columbus Airport, responded to this review, June 2, 2014
Thank you for your feedback. Your opinion is very important to us. I do apologize for the attitude of the Guest Service Agent that was at the front desk. This issue has been addressed with the agent. This is not how we treat our guests. Your loyalty to our brand is very important to us as a team. I due apologize that the pool area was not opened during your stay. Our maintenance department was still completing work on it to get it ready for the season. We were also in the process of having the heater replaced and a new filter system installed as well. Again, I apologize for the incovenience and hope you will stay with us in the near future. Thanks and have a wonderful day!
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150 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Monroeville
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 17, 2014

We stayed at the Hampton Inn May 3rd before departing for our vacation. Not only did they assign us to a smoking room, which we requested, but everything they did, they did with a smile. It was definitely the best hotel experience we've had in a long time. The stay and park program was a great by product, but the friendliness and customer service is what will bring us back. The shuttle to the airport was scheduled in a timely manner, to ensure that we were at the airport in plenty of time. Anytime we are in Columbus and need a room, we will ALWAYS stay at the Hampton.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim H, General Manager at Hampton Inn Columbus Airport, responded to this review, June 2, 2014
Thank you for your feedback! Your opinion is very important to us. We are so happy to hear you enjoyed your stay and that the staff was courteous and helpful. We wouldn't have it any other way! Glad the shuttle got you to the airport in a timely manner so that you could catch your flight! We look forward to seeing you again in the near future. Have a terrific day!
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Athens, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 16, 2014

Great spot, great people. We stayed at the Hampton by the Columbus Airport - had a great nights rest, a great complimentary breakfast and was at the airport in minutes to see my grandson off to Germany. Great service - great location.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim H, General Manager at Hampton Inn Columbus Airport, responded to this review, June 2, 2014
Thank you for your positive feedback regarding your recent stay with us! We are glad you enjoyed your stay and got to spend time with your grandson before he departed to Germany! Have a wonderful day and we look forward to seeing you again in the near future.
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United States
1 review
4 of 5 stars Reviewed May 10, 2014

Breakfast bread had fungus in it, which was shown to kitchen Staff. Pillows were small and uncomfortable. Otherwise everything was nice and clean . Staff was welcoming and helpful and courteous. Rooms were clean ,bed sheets were clean. Parking was good. I would recommend this hotel to anyone, home away from home

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim H, General Manager at Hampton Inn Columbus Airport, responded to this review, June 2, 2014
Thank you so much for taking the time out of your day to leave feedback regarding your recent stay with us. Your opinion is very important to us. I do sincerely apologize about the situation with the bread and glad to hear you enjoyed your stay otherwise. Have a wonderful day!
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Fort Worth, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2014

Excellent place to stay. It is clean, well appointed, convenient to relatives and the airport, and the entire staff is very courteous and helpful. I have used this Inn for many years as I make frequent trips to see children, grandchildren and, up until late Sept. 2013, my Mother.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim H, General Manager at Hampton Inn Columbus Airport, responded to this review, May 16, 2014
Thank you for your feedback regarding your recent stay with us. We are so glad you enjoyed your stay and look forward to seeing you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chesapeake, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 7, 2014

Great location if flying out of the Columbus airport. Nice, typical Hampton Inn. Great staff. Perhaps an isolated events, but there was a loud party across the hall that management could have been better about stopping. They called the police several times, but should have kicked these guests out. Why makes us all suffer?

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim H, General Manager at Hampton Inn Columbus Airport, responded to this review, May 16, 2014
Thank you for your feedback regarding your most recent stay with us. I do apologize for the noise that was generated by a group that we had in house during your stay. We don't usually have this issue and after that weekend the management team has had a discussion on how this type of situation could be handled better in the future. We look forward to seeing you on your next visit to Columbus, Ohio. Have a terrific day!
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Seattle, United States
1 review
4 of 5 stars Reviewed April 29, 2014

Quite, clean hotel. Very close to CMH. One could actually walk there if needed. Got in late, left early, so I did not sample the breakfast or exercise room. The room was spacious, clean, and quiet, even though the hotel is quite close to the runways at CMH. I am a Marriott Platinum Premier member, but would stay here again to be less than 1/4 mile from the airport.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim H, General Manager at Hampton Inn Columbus Airport, responded to this review, May 16, 2014
Thank you for your feedback. We are glad you enjoyed your stay with us. We have a shuttle that provides transportation to and from the airport 24/7 on demand for our guests. We usually don't recommend walking because of the traffic and no sidewalks. We look forward to seeing you again on your next visit to Columbus, Ohio. Have a great day!
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Additional Information about Hampton Inn Columbus Airport

Address: 4280 International Gateway, Columbus, OH 43219-3811
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Columbus
#21 Romantic Hotel in Columbus
#46 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Columbus Airport 2.5*
Reservation Options:
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Also Known As:
Hampton Inn Columbus Airport Hotel Columbus
Columbus Hampton Inn
Hampton Inn Columbus Airport Ohio

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