I decided to stay at the Columbus airport Hampton Inn for two days at the start and one day at the end of my trip to the Virgin Islands because of the information I was given over the phone when I made my reservation. I was told I would receive ten days of parking at a nominal cost........five days of parking for each day I stayed at the Hampton. There were other nicer hotels in the area, but between this parking deal and my gold card Hilton membership loyalty, I stayed here.
When I checked in at night, I reconfirmed with the clerk at the desk about the parking and that I would be getting the ten days. She indicated that because of my three days' stay I was eligible for the dramatically reduced parking for those ten days. This was the second Hilton staff member who confirmed this deal. I ignored her for not giving me anything but water when I arrived, and for forgetting the other gold card amenity.
When I saw my bill the next morning, they had only reduced the amount for one day of my stay. I was billed the entire parking fee for the other days, so I went down to the desk to remind them that I was staying at the hotel three days and entitled to more parking days. Another guest was also at the desk with the same concern since she arranged her stay to take advantage of the parking deal. The woman at the desk who said she was the hotel accountant said that recently the policy had been changed and basically we were out of luck. Even worse, she laughed at the two of us as we explained that we were Hilton Gold members and loyal customers and had been assured of the deal. It was one of those "too bad for you" laughs and was repeated when we repeated our concerns. Both of us were polite in our complaints.
This mocking laughter to two senior citizens who were women was demeaning. I would never stay here again after this treatment.
- Also Known As:
- Hampton Inn Columbus Airport Hotel
- Hampton Inn Columbus Airport Hotel Columbus
- Hampton Inn Columbus
- Columbus Hampton Inn
- Hampton Inn Columbus Airport Ohio
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