I had a meeting at this hotel so it was the one that was arranged for me. My flight arrived at 11:30am and I noticed by checking the website the hotel doesn't have check-in until 4pm. I ate lunch at the airport and then called to see about an early check-in. Jake answered the phone and looked up my reservation and saw that I could check-in when I arrived so he sent the shuttle over. After taking a few minutes to locate the shuttle parking, the shuttle was there and waiting. The hotel is walking distance from the terminal but it was raining so I took the shuttle anyway. Jake checked me in and I was all set and it was not even 1pm yet.
The property isn't brand new. My room showed signs of wear and tear. The was a large crack in the window along with some spots on the carpet and some caulking coming undone on the walls. I also believe there was an ant trap underneath the bathroom sink. I did not investigate. Another reviewer said the rooms were dark. They are. There are plenty of lamps but most are far from the entry light that is pretty dim itself. The bed creaked when I was unpacking but over night it didn't seem to bother me. The shower wouldn't stay hot. I had to constantly continue turning the dial but at the same time hoping the heater wouldn't kick in and scald me. It didn't, but the water, unfortunately, continued to cool.
The rooms aren't very soundproof but because the planes don't usually depart or arrive overnight, there was no problem being at an airport hotel. You could hear people walking down the halls and children. I was so tired that night so I slept too well to notice any problems.
Breakfast was not as good as some of the Choice Hotels I've been to. It was not replenished so there were some items missing. For a quick bite, it was great. The hotel did boast two different kinds of waffle mixes, original and spiced. Because I was flying after one night, I decided not to be adventurous, but I thought it was a good innovation above the usual waffle mix that frequents the Choice Hotel brands.
Service was great. I felt cared for by the staff. When I came down to the lobby to print my boarding passes, Jake asked me if everything was okay in my suite and if I needed anything. The folks behind the desk were always willing to help, especially recommending a restaurant close by other than McDonalds. They recommend the restaurant in the Hilton right across the street. A great recommendation too.
Overall, it was good for a night. For a vacation, I would pick somewhere a bit better and perhaps off airport property. The property needs a little touch up, but the staff are great.
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- Also Known As:
- Comfort Suites Airport Hotel Columbus
- Comfort Suites Columbus
- Columbus Comfort Suites
- Comfort Suites Airport Columbus, Ohio