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“Really nice for a Wyndham” 4 of 5 stars
Review of Wyndham Cleveland at Playhouse Square

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Wyndham Cleveland at Playhouse Square
3.5 of 5 Hotel   |   1260 Euclid Ave, Cleveland, OH 44115   |  
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Ranked #24 of 35 Hotels in Cleveland
Houston, Texas
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Really nice for a Wyndham”
4 of 5 stars Reviewed August 18, 2014

I expected pretty run down place, but I thought this place was pretty excellent. Excellent location. The parking garage is a bit far, but it is near everything except for China town. It definitely made Cleveland a bit more enjoyable.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Guest relations at Wyndham Cleveland at Playhouse Square, responded to this review, September 10, 2014
Dear LBui2014,

Thank you so much for your recent stay with us, and taking the time to write a review. Our guest feedback is very important to us and it sounds like you were able to enjoy many of our amenities. We are very happy to have exceeded your expections of a Wyndham hotel. We look forward to serving you again.

Have a wonderful day!
J.Kinney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,670 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 18, 2014

Great location and staff. Rooms can be a bit expensive but use priceline for a better deal. Very large rooms available with Living rooms for a small upgrade but you have to ask. ($50 a night).
Valet Parking is $20 a day in and out but worth it. Staff was very helpful and again great location with public transportation right out the door. Try the Huron Deli behind the hotel for breakfast and the Burger place in the square across the street. The square is wonderful for just sitting around and having a drink as well.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Guest Relations at Wyndham Cleveland at Playhouse Square, responded to this review, September 10, 2014
Dear Brian K,

Thank you so much for your review of our hotel. Our guest’s feedback is very important to us. It was a pleasure having you stay here, and we are glad that you enjoyed your stay with us. We also want to thank you for choosing us again when you come back to Playhouse Square. We look forward to serving you again.

Have a great day!
J.Kinney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 16, 2014

This hotel is in a great location, very convenient to all of downtown. The rooms are spacious, well appointed and clean. The king bed was very comfortable! The staff was attentive and friendly. We had dinner in Blue Bar, which was very good. The chef, Camille, was gluten savvy and made my meal to my needs. Much appreciated!

Stayed August 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Guest relations at Wyndham Cleveland at Playhouse Square, responded to this review, September 10, 2014
Dear Cory D,

Thank you for your recent stay. We are happy you found each member of the staff was very friendly and engaging and everyone greeted you warmly. This is a result of our Count on Me! Service culture and I am thrilled that you were able to experience it from each of our associates. We welcome you back anytime!

Have a great day!
J.Kinney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 14, 2014

A group of friends and myself recently stayed at this hotel for a wedding in Cleveland. Very quick check-in. Valet parking was a nice feature as well so I didn't have to deal with that in the downtown area. Room was slightly dated, but the beds were comfortable. We did visit the bar around 4:30 pm and the service was prompt. One thing this hotel could really use is continental breakfast. Other than that, this hotel worked just fine.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Guest relations at Wyndham Cleveland at Playhouse Square, responded to this review, September 10, 2014
Dear Scott B,

Thank you for your comment. It sounds like you had a great time at the wedding! We appreciate you and hope to see you in the near future. We are glad that you enjoyed our Blue Bar, and found the beds to be comfortable. Also thank you for your suggestion for the continental breakfast, your feedback will be shared with the team. We appreciate your business and look forward to seeing you again soon!

Have a wonderful day!
J.Kinney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ohio
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 12, 2014

We've stayed here twice in the last few months, and both times were very similar, once for a show and again last weekend for a wedding nearby. The hotel is relatively easy to get to, except when you get a late start and run into Indians game traffic getting off of 90. We also sat for a few minutes on Euclid waiting for a spot to open up to unload and hand the keys off to the valet.

Be aware, this hotel is apparently very popular for weddings, so checking in on a Friday afternoon can be an adventure. That's not so much a reflection on the hotel, but frantic guests dragging dresses and tuxes around tend to dominate the echo chamber lobby. The hotel might be better served by adding a front desk person just for those groups on Fridays.

The rooms are comfortable if a bit dated. Lots of hanging and drawer space, and relatively convenient outlets. Ice and vending don't appear on every floor (and in fact our ice machine was out of order). Vending is also only soda, so if you're looking for a midnight snack, you'll need to go off site.

The valet isn't fast, because they park well off-property. Give yourself a few extra minutes after calling before you head downstairs for your car.

The only negative for us was the lobby bar. We stopped in after the wedding for a quick nightcap, around 10:30 or so. We found a table over near the bar, sat down, and chatted quietly for a few minutes. After about 15 minutes of sitting there and being completely ignored, we left. The lone server was too busy talking to a group of other guests about LeBron and the Tribe to actually do his job. There were only three tables (including us) so it's not as if he didn't see us sitting there. Not even a cursory "hey, I'll be by in a second, can I get you a cocktail menu" greeting. That was rude and unacceptable. I expect more from a brand like Wyndham.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Guest relations at Wyndham Cleveland at Playhouse Square, responded to this review, September 10, 2014
Dear Justin,

Thank you so much for taking time out of your day to post a review on trip advisor. I am glad that you found or location convenient. We also want to thank you for your repeat business. I apologize that you did not receive the service standard from the Blue Bar that you are accustomed to here at the Wyndham. We take every comment very seriously and will make sure this issue is addressed. We hope that you come back and stay with us on your next visit to Playhouse Square.

Have a great day!
J.Kinney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Cleveland at Playhouse Square

Address: 1260 Euclid Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Cleveland at Playhouse Square 3.5*
Number of rooms: 205
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Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Playhouse Square
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Ohio

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