Came back for a fifth year this summer. Have been so impressed in the past but starting to show its age. Air conditioning a challenge, staff not quite to the level of past stays, and overall experience lower. But the location is so great, and overall the rooms are fine. Rooms very clean. But had big issues with the air conditioning which they tired to fix, but it never really got cool. Breakfast was the best part. Staff were great and really helpful. Hotel bar is a busy place for pre-theater events so very busy but staff kept up with demand. Later when our group returned from dinner it was not so busy but the bar staff were wiped out tired. One lady said 'I've been up since 5:30am so I'm pretty tired'. That helped to explain why we got no serve at our table.
Overall I still like this hotel because the location is excellent and the staff generally try their best. It's an older hotel so that comes with its own issues. Must say if room rate was similar to the Westin that just re-opened I give that a try over this hotel. But if you get a good rate, this is a great option for its location.
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- Also Known As:
- Wyndham Cleveland At Playhouse Square Hotel Cleveland
- Wyndham Playhouse Square
- Cleveland Wyndham
- Wyndham Cleveland At Playhouse Square Ohio